Loss of life claims

How to file a claim for

The things you need to know before you make a claim

Group policy
If you have a policy from an employer, please head to our dedicated claims page for employees.

Check your claim is eligible
We know that making a life insurance claim can feel challenging. It’s always a good idea to first check that the policy covers your claim. You can do this either by checking with your agent or feel free to give us a call on 3123 3123.

Please make a note of our deadlines
Please note that we need you to submit the claim forms within 30 days. If you feel ready, you can also submit your documents with the completed claim forms. Or if you prefer, we offer an additional 60 days (from when we receive the claim forms) to then send in the documents we need.


  • Death certificate (we will return this once claim is completed. You can collect it from one of our FWD Insurance Solutions Centres or via your agent)
  • Your insurance policy documents


  • The deceased’s Identity Card
  • Your Identity Card (assuming you are the beneficiary - the person we will pay)
By mail
By mail
By email
By email

Thanks for completing the claims process.

As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email or post (please allow for any postal delays via the mail service).

If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.

If we need additional information from you, we will let you know – either by post or via your agent if applicable.

Your questions answered


When will you pay me?


How will you pay me?


Who do I speak to if I have a question on my claim?

Frequently asked questions

Need help with your claim?