Get treated quickly and easily
ONEcierge – exclusively for ONE Medical Solution customers
- Receive cashless medical treatment
- Treatment at Gleneagles Hospital in Hong Kong
- Cashless medical services at any private hospital in Hong Kong (inpatients only)
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How to file a claim for
This is applicable to PREMIER THE ONEcierge One Team Health Management network doctor
We want to help make the claims process as quick and easy as possible. So please read and carefully note the following important information:
- Please submit an application form at least four days prior to when you want to be treated
- Please check your policy to ensure your illness / disability is covered
- Please check that your policy covers the treatment fees requested
- Before we organise any cashless medical treatment, we’ll need to check your account to ensure there are no outstanding monies owed to FWD so we advise that you settle any outstanding bill(s) in advance
This is applicable to PREMIER THE ONEcierge One Team Health Management network doctor
We want to help make the claims process as quick and easy as possible. So please read and carefully note the following important information:
- Please submit an application form at least four days prior to when you want to be treated
- Please check your policy to ensure your illness / disability is covered
- Please check that your policy covers the treatment fees requested
- Before we organise any cashless medical treatment, we’ll need to check your account to ensure there are no outstanding monies owed to FWD so we advise that you settle any outstanding bill(s) in advance
If we need additional information from you, we will let you know – either by post or via your agent if applicable.
Looking to make a different claim?
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
Frequently asked questions
Yes. The quickest and easiest way is to download our app, FWD Moments. Find out more here. You can also send in a claim by post. For advice and support, please call our Service Hotline on +852 3123 3123.
All claim forms should be signed by the policyholder.
The exceptions are loss of life (death) claims which need to be applied for by the beneficiary. Details can be found on the claims section of our website.
If the policyholder is also the insured person and is unable to sign the claim form, a close relative can complete the form on behalf of the policyholder. If this is the case, please advise us and state the relationship on the claim form. We sometimes request proof of this relationship.
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