Accident claims

The things you need to know before you make a claim

Claiming via your employer?
If you have a policy from your employer, please head to our dedicated claims page for employees.

Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD eServices, our customer app. Or feel free to give us a call on 3123 3123.

Please make a note of our deadlines

• Medical treatment claims. If you’re making a claim for medical treatment, you can claim at any point within 90 days of discharge from hospital or your treatment finishing.
• All other claims including loss of life. For other claims, please note that we need you to submit all claim forms within 30 days. If you feel ready, you can also submit the documents we need with your completed claim form(s). Or, if you prefer, we offer an additional 60 days - from when we receive the claim form(s) - to then send in the documents we need.

We offer a range of ways to make a claim
You can fill out a form and send it back - or take a look at our other options below.

Thanks for completing the claims process.

As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email, or post (please allow for any postal delays via the mail service). If you’ve claimed via FWD eServices, our app, we offer instant tracking and for some plans, we can approve and pay out instantly.

If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.

If we need additional information from you, we’ll let you know – either by post or via your agent if applicable.