Head to one of our Insurance Solutions Centres for 30-minute payments for selected plans.
Our carefully selected Noble Agents can pre-approve certain accident and medical claims on our behalf.
We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
>Download the app
We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
>Download the app
Original
Copy
Copy
Send to:
FWD Life Insurance Company (Bermuda) Limited, Claims Department,
8/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong.
Submit to:
Thanks for completing the claims process.
As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email, or post (please allow for any postal delays via the mail service).
If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.
If we need additional information from you, we will let you know – either by post or via your agent if applicable.
We believe it's part of our job to make the claims experience as easy as possible. These are some of the questions you might have and the answers we can give you. If you’re unsure about anything, simply get in touch.
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.
Yes. You can send in a claim by post.
For other options or for advice and support, please call our Service Hotline at +852 3123 3123. You can also visit the Claims section on our website for further information.
All claim forms should be signed by the policyholder.
The exceptions are loss of life (death) claims which need to be applied for by the beneficiary. Details can be found on the claims section of our website.
If the policyholder is also the insured person and is unable to sign the claim form, a close relative can complete the form on behalf of the policyholder. If this is the case, please advise us and state the relationship on the claim form. We sometimes request proof of this relationship.
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