Accident claims

We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.

As part of preparing your claim, please carefully note the following important information:

• It’s always a good idea to first check that your policy covers your claim. You can do this by giving us a call on 3123 3123 or make it quick and easy by checking via our app.
• Please fill out the claim form within 30 days of the event you’re claiming for and then send it to us so we have notice of your claim. We will then give you 60 days to collect all the documents you need and submit the completed claim with all the documents and paperwork.

If you need any help, don’t hesitate to get in touch.

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Original

• Death certificate (we will return this once claim is completed. You can collect it from one of our customer service centres or via your agent)
• All the policy documents

Copy

• The deceased’s Identity Card
• Your Identity Card (assuming you are the beneficiary - the person we will pay)

Copy

• Sick leave certificate
• Physiotherapy / rehabilitation progress report (if available)
• Policyholder’s identity card

For loss of life

For total permanent disability

Thanks for completing the claims process.

As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email, or post (please allow for any postal delays via the mail service).

If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.

If we need additional information from you, we will let you know – either by post or via your agent if applicable.