Critical illness insurance

Check your coverage

Check if your policy covers the claim that you are eligible to make.

Step 1

Log in to your FWD eServices account via:

FWD eServices mobile app
FWD eServices web portal
Wechat FWD HK official account

Step 2

Go to ‘eCommunication’. Find your ‘Policy Document’.

Step 3

Download the full PDF document to check your policy coverage and exclusions (if any).

Collect documents

Claim forms (To be completed by the insured):

Claim forms (To be completed by the attending doctor):

The doctor claim form may vary depending on your diagnosis. Please reach out to your agent to obtain the necessary doctor claim form. If you do not have an agent, please contact our customer support at 3123 3123 for further assistance.

We will access your situation and send you the doctor form in 2-3 days via email. (It will take longer if you request the form by post)

All medical reports

Laboratory reports
All medical reports (i.e. Surgery report, pathological report, etc.)
Diagnostic imaging (MRI, CT scan, PET, etc.)

File the claim

Please submit all original claim forms along with copies of ID card within 30 days from the date of diagnosis.

We offer you an additional 60 days (Total 90 days) to collect and submit all the supporting documents.

By post

Send to:
FWD Life Insurance Company (Bermuda) Limited, Claims Department
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.

In person

Submit to:
Any FWD Insurance Solutions Centre

Through your servicing agent

Contact your agent (if any) to further process the claim.

Receive approval and payment

Frequently asked questions

Can I apply for a claim while I am overseas?

How do I file a claim?

Who should sign a claim form?

What documents do I need for filing a hospitalisation claim?

Need help?

Not knowing which products suit you most? Want to get more information from us? Feel free to contact us through the following channels!

Call customer support

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