FWD may communicate with clients by email on occasion, so how can you tell which emails are from us, and which are fraudulent?
FWD will address you by name in emails that require response from you through email or any action from you over the internet.
FWD will not embed hyperlinks in emails that directly take you to a webpage where you must enter your security information.
FWD will not send you emails asking you to update, verify or confirm your security details e.g. PIN, bank account number, ID Card number and passport number.
If you are in doubt about the legitimacy of any email that you have received purporting to be from FWD, you should contact FWD immediately. For contact details, please refer to the section of "Contact Information" of this document.