Online Security for FWD Insurance

As a global financial institution, FWD is always concerned about security. The growth of the Internet has offered greater flexibility for all of us, but it also brings new risks that we must be aware of and guard against. FWD provides the following general information to address any concerns that you may have around online security.

FWD makes every effort to provide optimal security to your data and to all transactions as protecting our clients is just good business for us. However, no matter how hard we work, there are still some risks online, and you can take some action to protect yourself. Here we provide some information to help you to protect yourself.

• Latest Key Security Issues
• FWD's Standard Practices
• Verifying Websites
• Protecting Yourself
• Reference Sites
• Contact Information

• Update your computer by installing the latest software and patches, to prevent hackers or viruses exploiting any known weaknesses in your computer.
• Install and update virus protection, to protect against viruses corrupting your computer and to prevent hackers installing Trojan viruses on your computer.
• Install and update anti-spyware tools.
• Install and update personal firewalls.
• Use only programmes from a known, trusted supplier.
• Use password to prevent unauthorized use of your computer.
• Disable automatic processing of email attachments in the Internet email software.
• Always scan files by anti-virus software before executing them.
• Avoid using programs which enable you to automatically get or preview files.

• Update your mobile phone by installing the latest software version.
• Do not store confidential information such as personal account numbers or passwords into the mobile phone.
• Always log off your online session. Do not just close the mobile phone browser, follow the logoff instructions to ensure the protection.
• Set up a password for the mobile phone to prevent unauthorized access to your personal information in case it is lost or stolen.
• Delete SMS message if it is no longer required and clear the browsing history regularly.
• Remove temporary files and the cache stored in the memory of the mobile phone regularly.
• Don’t leave your mobile phone unattended.
• Avoid sharing your mobile phone with others.
• Do not download program/apps from unsecured source.

• Use a spam filter to avoid even seeing these messages.
• Never respond to a spam message, otherwise your email address is then recorded as live and the spam will increase.
• Should you read a spam message, please remember: if it sounds too good to be true, it probably is too good to be true.

• A secure password is one that is easy for you to remember, but difficult for others to guess. Do not use plain words, birth dates, names of children or pets; these could be discovered by others.
• A good password should contain at least eight characters to make the probability of the password being guessed sufficiently unlikely. It always helps to vary the types of characters in your passwords, making them more difficult to guess as well, i.e. using numbers, capital letters, and special characters like ~!@#$%^& and *.
• Use different passwords for different purposes i.e. do not reuse passwords.
• For security reason, you are advised to change the initial password after the first access. It is also advisable to change your password on a regular basis.

• Be cautious about accessing your account information or performing sensitive transactions on public computers; make sure you use public computers at a reputable provider - if the PC is not properly secured, hardware and software can be modified to capture keystrokes and other data that could disclose your personal information regardless of the security provided by the website.
• Do not open other Internet browser sessions and access other websites while you are assessing your account information or performing sensitive transactions through the Internet.
• Ensure that others are not looking at your keyboard over your shoulder when you enter your PIN or password, or access to your personal information. This is particularly important at public internet access locations.
• Do not check the box that asks your computer to "remember your passwords" or use "auto complete" function of your browser. That defeats the security of passwords.
• When you have finished with any secure online session (such as accessing your account information), please remember to log-off and close your browser window, and clear your browser's cache files so that your personal information is not stored in the computer, particularly when using public internet access services.