Please select the insurance claim you need from the drop-down menu.
This claim is relevant if you’ve accidentally injured someone while playing golf.
We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
>Download the app
This claim is relevant if you’ve accidentally injured someone while playing golf.
We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
>Download the app
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Thanks for completing the claims process.
We'll do this within five working days of receiving your claim either via by post, SMS, or email (please allow for any postal delays via the mail service).
If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.
If we need additional information from you, we will let you know – either by post or via your agent if applicable.
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.
Yes. You can send in a claim by post.
For other options or for advice and support, please call our Service Hotline at +852 3123 3123. You can also visit the Claims section on our website for further information.
All claim forms should be signed by the policyholder.
The exceptions are loss of life (death) claims which need to be applied for by the beneficiary. Details can be found on the claims section of our website.
If the policyholder is also the insured person and is unable to sign the claim form, a close relative can complete the form on behalf of the policyholder. If this is the case, please advise us and state the relationship on the claim form. We sometimes request proof of this relationship.
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