Travel claims

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FWD Moments

Telephone claims

How to file a claim for

Travel Insurance Claim Form (for all cases)

Suitcase/Travel Bag Damage Online Claim Form

Travel Claim Form (Luggage Case Damage Claim Only)

By mail
In person

Your questions answered


How will you pay me?


When will you pay me?


Who do I speak to if I have a question on my claim?

Looking for other claim options?

If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.

Frequently asked questions

Need help with your claim?