We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
Download the app
We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
Download the app
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Claim in cash at 7-Eleven
We’ve launched one of the first claim-in-cash services in Hong Kong!
The service is available for medical claims of up to HK$3,000.
Collect your claims payment instantly at any 7-Eleven store at any MTR station.
3 easy steps to claim:
Send to:
9/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong
Submit to:
Thanks for completing the claims process.
If you’ve submitted your claim through eServices, you can use this to track your claims status. Otherwise, we’ll keep you informed by email.
Customers who have bought their plan via their agent will receive this notification from their agent, according to how your agent normally communicates with you.
If we need additional information from you, we will let you know – either by post or via your agent if applicable.
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.
Yes. You can send in a claim by post.
For other options or for advice and support, please call our Service Hotline at +852 3123 3123. You can also visit the Claims section on our website for further information.
All claim forms should be signed by the policyholder.
The exceptions are loss of life (death) claims which need to be applied for by the beneficiary. Details can be found on the claims section of our website.
If the policyholder is also the insured person and is unable to sign the claim form, a close relative can complete the form on behalf of the policyholder. If this is the case, please advise us and state the relationship on the claim form. We sometimes request proof of this relationship.
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