Customer support

We’re here to help every step along the way

Frequently used policy services

You can easily manage your policy with FWD eServices anytime, anywhere. Just logon to the designated function by clicking below shortcut button:

FWD eServices

Want to manage your policy anytime, anywhere? Enjoy a wide range of services and features on eServices:

Access & update policy information

Instant claims approval and payout*

Check premium and change payment or payout method

Switch or change investment instruction

Learn more about the app

*Applicable to clean claim case, which means all required documents and information are provided for consideration of claims decision.

Let’s get you some help

    Premium payment

    Click the button below to refer to our premium payment methods.

    Check premium payment methods

    Yes, we provide a 30-day grace period from the premium due date.

    Yes, that’s no problem. Please complete and submit the " Special Arrangement of Premium Payment Application Form" to us so we can give prior approval (for security reasons and to protect your account).

    Yes. And remember, we also offer a 30-day grace period.

    Common Reporting Standard
    Insurance Levy
    Policy service
    Online services