Our Worldwide Assistance is available to specific insurance plans. We work with International SOS Worldwide Assistance Services (iSOS) to give our customers the help they need, when they need it – including 24-hour advice and support.
If you need help, please call +852 3122 2900
and iSOS can identify you by name, policy number or your ID/passport number. You may wish to save this number on your phone.
Want to know if you’re eligible for iSOS?
Check your policy pack. Alternatively, you can login to FWD Moments / Customer Portal to check if your plan comes with iSOS.