We’ve designed FWD eServices so that you can manage your insurance quickly, easily and at the exact right time that suits you.
For more transaction types, log in to eServices now.
Our Worldwide Assistance is available to specific insurance plans. We work with International SOS Worldwide Assistance Services (iSOS) to give our customers the help they need, when they need it – including 24-hour advice and support.
If you need help, please call +852 3122 2900 and iSOS can identify you by name, policy number or your ID/passport number. You may wish to save this number on your phone.
Want to know if you’re eligible for iSOS? Either check your policy pack or check online via FWD Moments or the customer portal.
Remember, you can claim a range of medical treatment and services from our network of hospitals – including hospitals in Mainland China.
Select your plan to see a list of our partner hospitals.