Whether you need advice on one of our plans or support with a claim, don’t hesitate to get in touch.
If you have insurance from your employer (group insurance), please use our dedicated support channel below.
We’ve designed FWD eServices so that you can manage your insurance quickly, easily and at the exact right time that suits you.
For more transaction types, log in to eServices now.
Our Worldwide Assistance is available to specific insurance plans. We work with International SOS Worldwide Assistance Services (iSOS) to give our customers the help they need, when they need it – including 24-hour advice and support.
If you need help, please call +852 3122 2900 and iSOS can identify you by name, policy number or your ID/passport number. You may wish to save this number on your phone.
Want to know if you’re eligible for iSOS? Either check your policy pack or check online via FWD eServices or the customer portal.
Remember, you can claim a range of medical treatment and services from our network of hospitals – including hospitals in Mainland China.
Select your plan to see a list of our partner hospitals.
Head to one of our FWD Insurance Solutions Centres for in-person customer support.
FWD provides a variety of investment solutions and protection plans for customers.
*FWD Life Insurance Company (Bermuda) Limited (“FWD”) is the strategic distributor of Sun Life Hong Kong Limited (“Sun Life”). FWD subsidiary intermediaries can distribute Sun Life’s MPF and Provident Fund products in Hong Kong.
Important Announcement: The Sheung Wan Service Center is already closed. For inquiries, kindly visit the Quarry Bay or Tsim Sha Tsui.
Need help with your claim?
We’re here to help Mon – Fri 9am – 6pm and Sat 9am-1pm.
We’re available 24/7.
Send us your enquiries, or any feedback. We’ll get back to you shortly.