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Customer support for personal insurance products

We’re here to help every step along the way

Tell us what you need, and we’ll do our best to help

Want to make a claim?

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FWD Worldwide Assistance

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Get cashless medical services

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Life Impact Reliever or TheOne insurance plan customer?

Our Insurance Solutions Centres

Want to make a complaint?

Frequently asked questions

Need help with your claim?

Call customer support

We’re here to help daily, 9am-11pm.

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We’re available 24/7.
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Send us your enquiries, or any feedback. We’ll get back to you shortly.

Email

Drop us an email via cs.hk@fwd.com and we’ll get back to you as soon as possible.