You can either download our app FWD Moments or complete the "Policy Services Request Form".

Please follow the instructions in the form for details on how to send it back.

Please complete and submit the "Policy Services Request Form". Note that we charge an administration fee of HK$100.

We’d love to welcome you back as a customer. Please fill in Part B of the "Policy Services Request Form" You’ll need to pay any arrears (outstanding payments) which may include a small amount of interest (click here for payment methods). Submit the form, together with a proof of address (dated within the last three months) plus a copy of your identity card.

Yes you can. Please complete and submit the "Policy Services Request Form" together with a copy of your identity card and proof of address (dated within the last three months). All being well, this will take around five working days to process. 

You can also bring the required documents to one of our Insurance Solutions Centres for our “Quick Cheque Issuance Service”. Your request will be processed within two working days.

Here’s how it works: You can apply for cash coupons or dividends as well as a loan from your policy (this would be payable by cheque).

This can be done at our Insurance Solutions Centre in Sheung Wan Monday-Friday from 9am-12pm and 2pm-5pm..

The maximum withdrawal is HK$100,000 per day per policy.
Your application via our other Insurance Solutions Centre will be processed within two working days.

For details, please refer to the exchange rates here.

This refers to a life insurance policy that gives customers what’s known as ‘dividend’ payments.

Our participating policy has five main features:

1. Guaranteed loss of life (death) benefit along with other payable benefits 
2. Guaranteed cash value offered for loan or upon surrender
3. Guaranteed cash coupons at certain designated times
4. Non-guaranteed dividends every year
5. Non-guaranteed cash bonuses paid upon certain events, such as loss of life, policy surrender, policy maturity, or when your policy has been active for a certain length of time

Some features are only applicable to in-force plans - i.e. plans that are active.

Please refer to the full details here.

Yes, that’s no problem. Please complete and submit the "Special Arrangement of Premium Payment Application Form" to us so we can give prior approval (for security reasons and to protect your account).

Register online as an FWD Member to enjoy discounts and other offers.

No problem. Please complete this short form to get a new Login ID.