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Customer support for personal insurance

Tell us what you need, and we’ll do our best to help

Want to make a claim?

We’re taking a new approach to claims

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FWD eServices

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FWD Claims Ambassadors

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30 min on-the-spot claims

HKSH cancer and rehabilitation planning consultation service

Want to make a complaint?

FWD Worldwide Assistance

Our wide network

Frequently asked questions

Need help with your claim?