We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
>Download the app
We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
>Download the app
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Any FWD customer service centreIf you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.
All claim forms should be signed by the policyholder.
The exceptions are loss of life (death) claims which need to be applied for by the beneficiary. Details can be found on the claims section of our website.
If the policyholder is also the insured person and is unable to sign the claim form, a close relative can complete the form on behalf of the policyholder. If this is the case, please advise us and state the relationship on the claim form. We sometimes request proof of this relationship.
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