Domestic helper claims

We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.

As part of preparing your claim, please carefully note the following important information:

• It’s always a good idea to first check that your policy covers your claim. You can do this by giving us a call at 3123 3123  or make it quick and easy by checking via our app.
• Please submit your claim within 30 days of the event you’re claiming for.
• Please do not dispose of any damaged item(s) before we’ve had a chance to look at your claim and advise you what to do. We may need it as part of the claim process. 
• It’s important that you do not enter into any third-party correspondence or admit any third-party liability without first discussing with us. 
• Try to record the particulars of any injured party and the nature of any loss or injury. If you have suffered injury or loss, please report the case to the police immediately, and obtain a reference number. 

If you need any help, don’t hesitate to get in touch.
 
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Original

• Sick leave certificate and any medical receipts
• Incident & witness report

Copy

• Form 2/2B/2A

Note: 
1. Please notify the Labour Department with a signed and completed Form 2/2B/2A within 14 days (within seven days in case of any loss of life (death). This timeline should be observed after any accident came to your knowledge regardless of whether you think it’s serious or not or even if you are in doubt.

2. Send a duplicate copy of the completed Form 2/2A/2B to us directly or through your agent

Please call our Customer  Engagement team on 3123 3123 for the form.

Please include any legal letters, legal claims, writs of summons or letters from any third parties or Government Officials. Please do this as soon as possible so that we can help you follow the correct procedure.

Thanks for completing the claims process.

As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email or post (please allow for any postal delays via the mail service).

If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.

If we need additional information from you, we will let you know – either by post or via your agent if applicable.