Critical illness claims
How to file a claim
If you have a policy from your employer, please head to our dedicated claims page for employees.
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD Moments, our customer app. Or feel free to give us a call on 3123 3123.
Please make a note of our deadlines
Please note that we need you to submit the claim forms within 30 days. If you feel ready, you can also submit your documents together with the completed claim forms. Or if you prefer, we offer an additional 60 days (from when we receive the claim forms) to then send in the documents we need.
If you have a policy from your employer, please head to our dedicated claims page for employees.
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD Moments, our customer app. Or feel free to give us a call on 3123 3123.
Please make a note of our deadlines
Please note that we need you to submit the claim forms within 30 days. If you feel ready, you can also submit your documents together with the completed claim forms. Or if you prefer, we offer an additional 60 days (from when we receive the claim forms) to then send in the documents we need.
Copy:
- All laboratory test results
- All scans and pathological reports
- Your identity card
Send to:
FWD Life Insurance Company (Bermuda) Limited, Claims Department,
8/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong.
Submit to:
Thanks for completing the claims process.
As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email, or post (please allow for any postal delays via the mail service).
If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.
If we need additional information from you, we will let you know – either by post or via your agent if applicable.
Your questions answered
When will you pay me?
How will you pay me?
Who do I speak to if I have a question on my claim?
Looking to make a different claim?
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
Frequently asked questions
Yes. The quickest and easiest way is to download our app, FWD Moments. Find out more here. You can also send in a claim by post. For advice and support, please call our Service Hotline on +852 3123 3123.
All claim forms should be signed by the policyholder.
The exceptions are loss of life (death) claims which need to be applied for by the beneficiary. Details can be found on the claims section of our website.
If the policyholder is also the insured person and is unable to sign the claim form, a close relative can complete the form on behalf of the policyholder. If this is the case, please advise us and state the relationship on the claim form. We sometimes request proof of this relationship.
Need help with your claim?
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