Pet claims
How to file a claim for
The things you need to know before you make a claim
Check your claim is eligible
This is if your pet has accidentally injured someone.
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD Moments, our customer app. Or feel free to give us a call on 3123 3123.
Send us your claim within 30 days
Please submit your claim within 30 days of the event you’re claiming for.
Points to note
- It’s important that you do not enter into any third-party correspondence or admit any third-party liability without first discussing with us.
- Do not make any admission or enter into any settlement, and send us all such documents immediately. Try to record the particulars of any injured party and the nature of any loss or injury. If you have suffered injury or loss, please report the case to the police immediately, and obtain a reference number.
- Please provide travel records for you / your family (and any insured pet) if you wish to claim for overseas cover
The things you need to know before you make a claim
Check your claim is eligible
This is if your pet has accidentally injured someone.
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD Moments, our customer app. Or feel free to give us a call on 3123 3123.
Send us your claim within 30 days
Please submit your claim within 30 days of the event you’re claiming for.
Points to note
- It’s important that you do not enter into any third-party correspondence or admit any third-party liability without first discussing with us.
- Do not make any admission or enter into any settlement, and send us all such documents immediately. Try to record the particulars of any injured party and the nature of any loss or injury. If you have suffered injury or loss, please report the case to the police immediately, and obtain a reference number.
- Please provide travel records for you / your family (and any insured pet) if you wish to claim for overseas cover
Copy
- Any police report / statement from the police
- Any third-party correspondence, summons or writs
9/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong
Submit to:
Send to:
claims.gi.hk@fwd.com
Thanks for completing the claims process.
As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email or post (please allow for any postal delays via the mail service).
If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.
If we need additional information from you, we will let you know – either by post or via your agent if applicable.
Your questions answered
When will you pay me?
How will you pay me?
After I've made a claim, how long should I keep my original documents?
Looking to make a different claim?
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
Frequently asked questions
Yes. The quickest and easiest way is to download our app, FWD Moments. Find out more here. You can also send in a claim by post. For advice and support, please call our Service Hotline on +852 3123 3123.
All claim forms should be signed by the policyholder.
The exceptions are loss of life (death) claims which need to be applied for by the beneficiary. Details can be found on the claims section of our website.
If the policyholder is also the insured person and is unable to sign the claim form, a close relative can complete the form on behalf of the policyholder. If this is the case, please advise us and state the relationship on the claim form. We sometimes request proof of this relationship.
Need help with your claim?
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