If you're an employee looking for compensation, you need to first speak to your employer's HR team or (if you can't find resolution) speak to the Labour Department.
Helpful notes to HR teams
Note that if an employee suffers injury or loss of life as a result of an accident while they’re working, employers will be liable to financially compensate for this (under the "Employees' Compensation Ordinance” law).
Check the claim is eligible
It’s always a good idea to first check that the policy covers the claim. The quickest way to do this is by checking the original paperwork. Or feel free to give us a call on 3123 3123.
Send us the claim within 30 days
Please submit your claim within 30 days of the event you’re claiming for.
Points to note
If you're an employee looking for compensation, you need to first speak to your employer's HR team or (if you can't find resolution) speak to the Labour Department.
Helpful notes to HR teams
Note that if an employee suffers injury or loss of life as a result of an accident while they’re working, employers will be liable to financially compensate for this (under the "Employees' Compensation Ordinance” law).
Check the claim is eligible
It’s always a good idea to first check that the policy covers the claim. The quickest way to do this is by checking the original paperwork. Or feel free to give us a call on 3123 3123.
Send us the claim within 30 days
Please submit your claim within 30 days of the event you’re claiming for.
Points to note
Copy
If the claims relates to incapacity, we’ll also need the following documents:
Original
If your claims relate to loss of life, you will also need to submit the following documents:
Copy
Note:
Submit to:
Thanks for completing the claims process.
As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email or post (please allow for any postal delays via the mail service).
If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.
If we need additional information from you, we will let you know – either by post or via your agent if applicable
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
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