Employee Compensation Claim

We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.

As part of preparing your claim, please carefully note the following important information:

• It’s always a good idea to first check that your policy covers your claim. You can do this by giving us a call on 3123 3123  or make it quick and easy by checking via our app.
• Please submit your claim within 30 days of the event you’re claiming for.    
• It’s important that you do not enter into any third-party correspondence or admit any third-party liability without first discussing with us. 

If you need any help, don’t hesitate to get in touch.
 
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• Identity Document
• Form 2/2B/2A

(Notice by employer of the death of an employee or of an accident to an employee resulting in death or incapacity – send the original to the Labour Department and a copy to us)

Original

• Sick Leave Certificate(s) with Diagnosis
• Medical Expenses Receipt(s) with Diagnosis (if any)
• Documentary Payment Record stating the actual compensation paid to the injured employee, acknowledged and signed by the injured employee
• Other relevant document if any.

Note: You are advised to keep the accident report and/or witness statement when an accident comes to your knowledge.

The injured employee is advised to present an original sick leave certificate issued by a registered medical practitioner, a registered Chinese medicine practitioner or a registered dentist in order to certify a need for  absence from duty. Sick leave certificates issued by practitioners other than the above cannot be used as evidence of a claim.

Submit the originals of all sick leave certificates and receipts for medical expenses and any follow-up treatment  as soon as possible. You are advised to keep copies. Unfortunately no further documents will be accepted after the case is finalised.

• Form 2/2B/2A
  (Notice by Employer of the death of an employee or of an accident to an employee resulting in death or incapacity – send the original to the Labour Department and a copy to us)

Note: Please notify the Labour Department with a signed and completed Form 2/2B/2A within 14 days (within seven days in case of any loss of life (death ). This timeline should be observedafter any accident came to your knowledge regardless of whether you think it’s serious or not or even if you are in doubt.

Send a duplicate copy of the completed Form 2/2A/2B to us directly or through your agent.

For injuries involving only temporary incapacity for a period exceeding seven days, please inform the Labour Department (Occupational Medicine Unit) of the recoveryof the injured employee. Then proceed with medical clearance after resuming duty.

Submit the original Form 5 and/or Form 7, Form 6, form 9, Certificate of Assessment & Demand note (for prosthesis and surgical appliance cost) as soon as they are received

Thanks for completing the claims process.

As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email or post (please allow for any postal delays via the mail service).

If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.

If we need additional information from you, we will let you know – either by post or via your agent if applicable