If you're an employee looking for compensation, you need to first speak to your employer's HR team or (if you can't find resolution) speak to the Labour Department.
Helpful notes to HR teams
Note that if an employee suffers injury or loss of life as a result of an accident while they’re working, employers will be liable to financially compensate for this (under the "Employees' Compensation Ordinance” law).
Check the claim is eligible
It’s always a good idea to first check that the policy covers the claim. The quickest way to do this is by checking the original paperwork. Or feel free to give us a call on 3123 3123.
Send us the claim within 30 days
Please submit your claim within 30 days of the event you’re claiming for.
Points to note
- It’s important that employees don’t enter into any third-party correspondence or admit any third-party liability without first discussing with us.
- Employees are advised to keep any accident report and/or witness statement
- Employers should notify the Labour Department with a signed and completed Form 2/2B/2A within 14 days (within seven days in case of any loss of life (death). This timeline should be observed if employers witness any accident (regardless of whether they think it’s serious or even if anyone is in doubt of its validity). Click here to find more details and forms. Or download “a concise guide to Employee’s Compensation Ordinance“ provided by Hong Kong’s Labour department.
- For injuries involving temporary incapacity exceeding three days, employers should inform the Labour Department (Occupational Medicine Unit) regarding the recovery of the injured employee. After the employee resumes duty, they can proceed with medical clearance by submitting their medical certificate records to the Labour Department. The Commissioner for Labour will assess the compensation payable and issue both employer and employee a Certificate of Assessment & Demand note (for prosthesis and surgical appliance cost), also known as Form 5 and/or Form 7, Form 6, and Form 9. Please submit these forms as soon as they’re received..