We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
>Download the app
We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
>Download the app
Copy
(Notice by employer of the death of an employee or of an accident to an employee resulting in death or incapacity – send the original to the Labour Department and a copy to us)
Original
Note: You are advised to keep the accident report and/or witness statement when an accident comes to your knowledge.
The injured employee is advised to present an original sick leave certificate issued by a registered medical practitioner, a registered Chinese medicine practitioner or a registered dentist in order to certify a need for absence from duty. Sick leave certificates issued by practitioners other than the above cannot be used as evidence of a claim.
Submit the originals of all sick leave certificates and receipts for medical expenses and any follow-up treatment as soon as possible. You are advised to keep copies. Unfortunately no further documents will be accepted after the case is finalised.
Note: Please notify the Labour Department with a signed and completed Form 2/2B/2A within 14 days (within seven days in case of any loss of life (death ). This timeline should be observedafter any accident came to your knowledge regardless of whether you think it’s serious or not or even if you are in doubt.
Send a duplicate copy of the completed Form 2/2A/2B to us directly or through your agent.
For injuries involving only temporary incapacity for a period exceeding seven days, please inform the Labour Department (Occupational Medicine Unit) of the recoveryof the injured employee. Then proceed with medical clearance after resuming duty.
Submit the original Form 5 and/or Form 7, Form 6, form 9, Certificate of Assessment & Demand note (for prosthesis and surgical appliance cost) as soon as they are received
Submit to:
Thanks for completing the claims process.
As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email or post (please allow for any postal delays via the mail service).
If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.
If we need additional information from you, we will let you know – either by post or via your agent if applicable
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.
Yes. You can send in a claim by post.
For other options or for advice and support, please call our Service Hotline at +852 3123 3123. You can also visit the Claims section on our website for further information.
All claim forms should be signed by the policyholder.
The exceptions are loss of life (death) claims which need to be applied for by the beneficiary. Details can be found on the claims section of our website.
If the policyholder is also the insured person and is unable to sign the claim form, a close relative can complete the form on behalf of the policyholder. If this is the case, please advise us and state the relationship on the claim form. We sometimes request proof of this relationship.
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