Personal insurance claims
Making insurance claims fast and easy
Check your cover
It's always a good idea to first check that your policy covers your claim. You can do this through the FWD Moments app. Using FWD Moments, you can also check our network of hospitals that offer cashless medical treatment. Download the app below.
Let's get started
Each insurance plan has different benefits and therefore has its own claim form. So the next step is to select what type of benefits you’re claiming for. Once you’ve selected your claim type correctly, you can find the form you need and we’ll walk you through the claims process.show-more-claim-card
If you have an insurance policy from your employer, please head to our dedicated claims page for employees.
Go to business insurance claims
Find a form
See all forms
Giving our customers confidence in how we approach insurance claims
We know that what our customers want is a fast and fair claims process and we understand the importance of building your trust when it comes to claims. That’s why we’re committed to being fully transparent about our approach. As part of this, we’re producing an annual report so you can see exactly how many claims we’ve paid and some of the details of these claims. In this way, we can be one step further to changing the way people feel about insurance.
Frequently asked questions
Yes. The quickest and easiest way is to download our app, FWD Moments. Find out more here. You can also send in a claim by post. For advice and support, please call our Service Hotline on +852 3123 3123.
This depends on the type of cover you have. The fastest and easiest way to make a claim is through FWD Moments, our fast and easy app. Through FWD Moments, you can file a claim and for some plans, get paid instantly. Find out more here.
Please fill in the information for "Forgot Login ID / password" on the FWD Moments app home page to reset Login ID / password.
This is something we’re very excited about! Our smart technology uses algorithms to ensure we can pay and process certain claims in (quite literally) seconds. This includes all FWD life insurance personal accident claims of up to HK$5,000. As part of this we use smart text reading technology to read and validate receipts and other documentation. Your data and personal information are always kept secure and totally safe.
Ordinarily, all claim payments will be made in the policy currency. Upon request, a US dollar policy can be paid in Hong Kong dollars.
Need help with your claim?
No problem. These are the different ways we can help and support.
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