Pay your premium your way

Payment options

We want to make the payment process fast, easy and convenient. This means giving you more support and extra choices – so you can pay your premium, your way. 

Available for premium  payments up to HK$400,000 for all our life insurance plans. 

  1. Find the QR code on your premium notice or via your agent.
  2. Scan the QR code using your bank’s app or the FPS mobile app.

Available for all life insurance plans.


  1. Login to your account and select “FWD LIFE INSUR CO(BERMUDA) LTD” under bill payments. 
  2. State the amount and bill number  - as per the instructions on screen 

Service available at all major banks in Hong Kong including:


  • AEON Credit Service (Asia) Co., Ltd.

  • Bank of China (Hong Kong) Limited

  • Bank of Communications Co., Ltd., HK Branch

  • China Construction Bank (Asia) Corporation Limited

  • Chong Hing Bank Limited

  • Citibank (Hong Kong) Limited

  • China CITIC Bank International Limited

  • Dah Sing Bank Limited

  • DBS Bank (Hong Kong) Limited

  • Fubon Bank (Hong Kong) Limited

  • Hang Seng Bank Limited

  • Shanghai Commercial Bank Limited

  • Standard Chartered Bank (Hong Kong) Limited

  • The Bank of East Asia Limited

  • The Hong Kong and Shanghai Banking Corporation Limited

  • OCBC Wing Hang Bank Limited

  • CMB Wing Lung Bank Limited

Available for selected plans only – please contact us for details.  

Our PPS merchant code is 9130. 

Note for customers renewing their plan(s):

Please settle your bill three days before the payment due date, and note your reference number. You’ll need this if you need to make an enquiry about your payment.


Available for selected plans only – please contact us for details.  

Customers can email us a cheque (this must be from the customer’s own personal bank account).


  • If you’re paying for different policies, please include a breakdown of each payment detail (including the policy number and the amount for each policy) in the email content. 
  • Sorry, we can’t accept post-dated cheques or any physical print-out of an e-cheque.


Via cheque deposit machine (CDM) at 24-hour self-service banking centres (for HSBC and Bank of China (Hong Kong))

Available for all life insurance plans.

  1. Cross your cheque and make it payable to: "FWD Life Insurance Company (Bermuda) Ltd"
  2. Select “FWD Life Ins.” under Bill Payment.
  3. State the bill number listed on the payment notice as per the instructions on screen. We recommend you keep the deposit slip for future reference.


Via mail 

For life insurance plans:

Send a cheque payable to: "FWD Life Insurance Company (Bermuda) Ltd" 

For general insurance plans: 

Send a cheque payable to “FWD General Insurance Company Limited” 

Please clearly state the policy number on the back of the cheque.  We recommend using a separate cheque for each policy.


Please cross the cheque and send it together with the payment slip to “G.P.O. Box 11832, HK”

Please note we can only accept cheques from the policyowner or insured customer(s). 

Available for selected life insurance plans – please contact us for details. 

HSBC and Heng Seng Bank ATMs – select “FWD life Ins.” and follow the on-screen instructions 


  1. Under ‘bill payment’ select our merchant code: 9130
  2. Select bill type according to your payment purpose

    Bill type
    Payment purpose
     01 Renewal premium
     02 Initial premium
     03 Automatic premium loan repayment
     04 Policy change/ reinstatement
     05 Insurance levy
  3. State the bill amount and number listed on the payment notice - as per the instructions on screen.

We recommend you keep the deposit slip for future reference.

Cash / cheque / EPS
Your bill can be settled at any of our Insurance Solutions Centres by cash, cheque or EPS.


Credit card
We accept credit cards for selected insurance plans. Please contact us for more information

Visit your nearest FWD Insurance Solutions Centre 

Available for selected plans only. please contact us for details.  

This takes around two months to process, so we’ll need you to pay your first two months premiums by a different method, while you’re waiting for this to be set up.

Complete and return the "Direct Debit / Credit Card Authorisation Form

Need a receipt?

Following all premium payments, we’ll post an official receipt within a week. If you’ve registered with autopay, you can also view your payment records via FWD eServices, our fast and easy app.

Exchange rate info

Should you have a foreign currency account and you wish to settle your policy premium(s) using foreign currency, we offer exchange rates for all our policies.

HKD policies can accept payments paid in HKD only.

AUD, CAD, EUR, GBP, RMB, SGD and USD policies can accept payments paid in corresponding policy currency or HKD only.

Exchange Rates of Foreign Currencies to Hong Kong Dollar*

Exchange Rate
Exchange Rate

*The above exchange rates are for reference only and are subject to change by FWD in its sole and absolute discretion without further notice.