Ex-MetLife HK customers
Cash / cheque / EPS
Your bill can be settled at any of our Insurance Solutions Centres by cash, cheque or EPS.
We accept credit cards for selected insurance plans. Please contact us for more information
Visit your nearest FWD Insurance Solution
Available for selected life insurance plans. Contact us for details.
HSBC and Heng Seng Bank ATMs - select “FWD life Ins.” and follow the on-screen instructions
JETCO ATMs – under ‘bill payment’ select our merchant code: 9130
State the bill amount and number - as per the instructions on screen. We recommend you keep the deposit slip for future reference.
Available for selected plans only – please contact us for details.
Customers can email us a cheque (this must be from the customer’s own personal bank account).
Notes: If you’re paying for different policies, please include a breakdown of each payment detail (including the policy number and the amount for each policy) in the email content.
Sorry, we can’t accept post-dated cheques or any physical print-out of an e-cheque.
For new customers (if you’re paying your premium for the first time) , please email the e-cheque to NB.email@example.com .
For policy renewals, please email the e-cheque to firstname.lastname@example.org .
Via cheque deposit machine (CDM) at 24-hour automated self-service banking centres (for HSBC and Bank of China)
Available for all life insurance plans.
Cross your cheque and make it payable to: "FWD Life Insurance Company (Bermuda) Ltd"
State the bill number as per the instructions on screen. We recommend you keep the deposit slip for future reference.
CDMs available at HSBC and Bank of China (Hong Kong) - select “FWD Life Ins.” under Bill Payment.
For life insurance plans:
Send a cheque payable to: "FWD Life Insurance Company (Bermuda) Ltd"
For general insurance plans:
Send a cheque payable to “FWD General Insurance Company Limited”
Please clearly state the policy number on the back of the cheque. We recommend using a separate cheque for each policy.
Following all premium payments, we will issue an official receipt to customers (except payments made by autopay).
It will be posted to you within a week (longer for overseas clients).
Paying by autopay? You can check your payment records either on your statement or via FWD Moments, available on the app.
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