Pay your premium your way

Available for all life insurance plans.

1. Login to your account and select “FWD LIFE INSUR CO(BERMUDA) LTD” under bill payments. 
2. State the amount and bill number  - as per the instructions on screen 
   
   

Service available at all major banks in Hong Kong including:

• AEON Credit Service (Asia) Co., Ltd.
  
  
• Bank of China (Hong Kong) Limited
  
  
• Bank of Communications Co., Ltd., HK Branch
  
  
• China Construction Bank (Asia) Corporation Limited
  
  
• Chong Hing Bank Limited
  
  
• Citibank (Hong Kong) Limited
  
  
• China CITIC Bank International Limited
  
  
• Dah Sing Bank Limited
  
  
• DBS Bank (Hong Kong) Limited
  
  
• Fubon Bank (Hong Kong) Limited
  
  
• Hang Seng Bank Limited
  
  
• Shanghai Commercial Bank Limited
  
  
• Standard Chartered Bank (Hong Kong) Limited
  
  
• The Bank of East Asia Limited
  
  
• The Hong Kong and Shanghai Banking Corporation Limited
  
  
• OCBC Wing Hang Bank Limited
  
  
• CMB Wing Lung Bank Limited

Available for selected plans only – please contact us for details.  


Our PPS merchant code is 9130. 


Note for customers renewing their plan(s):

Please settle your bill three days before the payment due date, and note your reference number. You’ll need this if you need to make an enquiry about your payment.

e-cheque

Available for selected plans only – please contact us for details.  


Customers can email us a cheque (this must be from the customer’s own personal bank account).

• For new customers  (if you’re paying your premium for the first time)   , please email the e-cheque to NB.echq.hk@fwd.com.
• For policy renewals, please email the e-cheque to renewal.echq.hk@fwd.com.

Notes:

• If you’re paying for different policies, please include a breakdown of each payment detail (including the policy number and the amount for each policy) in the email content. 
• Sorry, we can’t accept post-dated cheques or any physical print-out of an e-cheque.
  
  

Cheque

1. Cross your cheque and make it payable to: "FWD Life Insurance Company (Bermuda) Ltd"
2. Select “FWD Life Ins.” under Bill Payment.
3. State the bill number listed on the payment notice as per the instructions on screen. We recommend you keep the deposit slip for future reference.

Via mail 

For life insurance plans:

Send a cheque payable to: "FWD Life Insurance Company (Bermuda) Ltd" 


For general insurance plans: 

Send a cheque payable to “FWD General Insurance Company Limited” 


Please clearly state the policy number on the back of the cheque.  We recommend using a separate cheque for each policy.

Please cross the cheque and send it together with the payment slip to “G.P.O. Box 11832, HK”


Please note we can only accept cheques from the policyowner or insured customer(s). 

Available for selected life insurance plans – please contact us for details. 


HSBC and Heng Seng Bank ATMs – select “FWD life Ins.” and follow the on-screen instructions 


JETCO ATMs 

1. Under ‘bill payment’ select our merchant code: 9130
2. Select bill type according to your payment purpose
   
   

   Bill type	Payment purpose
   01	Renewal premium
   02	Initial premium
   03	Automatic premium loan repayment
   04	Policy change/ reinstatement
   05	Insurance levy

3. State the bill amount and number listed on the payment notice - as per the instructions on screen.

We recommend you keep the deposit slip for future reference.

Cash / cheque / EPS
Your bill can be settled at any of our Insurance Solutions Centres by cash, cheque or EPS.

Credit card
We accept credit cards for selected insurance plans. Please contact us for more information

Visit your nearest FWD Insurance Solutions Centre