Pay your premium your way

Payment methods

Cash / cheque / EPS
Your bill can be settled at any of our Insurance Solutions Centres by cash, cheque or EPS.

We accept credit cards for selected insurance plans. Please contact us for more information

 

Visit your nearest FWD Insurance Solution 

 

Available for selected life insurance plans. Contact us for details. 

HSBC and Heng Seng Bank ATMs - select “FWD life Ins.” and follow the on-screen instructions 

JETCO ATMs – under ‘bill payment’ select our merchant code: 9130

Bill Type	Payment Purpose
01	Renewal Premium
02	Initial Premium
03	Automatic Premium Loan Repayment
04	Policy Change/ Reinstatement
05	Insaurance Levy

State the bill amount and number  - as per the instructions on screen. We recommend you keep the deposit slip for future reference. 

Available for all life insurance plans.

Login to your account and select “FWD Life Insurance” under bill payments. 

State the amount and bill number  - as per the instructions on screen 

Service available at all major banks in Hong Kong including:

• AEON Credit Service (Asia) Co., Ltd.
  
  
• Bank of China (Hong Kong) Limited
  
  
• Bank of Communications Co., Ltd., HK Branch
  
  
• China Construction Bank (Asia) Corporation Limited
  
  
• Chong Hing Bank Limited
  
  
• Citibank (Hong Kong) Limited
  
  
• China CITIC Bank International Limited
  
  
• Dah Sing Bank Limited
  
  
• DBS Bank (Hong Kong) Limited
  
  
• Fubon Bank (Hong Kong) Limited
  
  
• Hang Seng Bank Limited
  
  
• Shanghai Commercial Bank Limited
  
  
• Standard Chartered Bank (Hong Kong) Limited
  
  
• The Bank of East Asia Limited
  
  
• The Hong Kong and Shanghai Banking Corporation Limited
  
  
• OCBC Wing Hang Bank Limited
  
  
• CMB Wing Lung Bank Limited

Available for selected plans only. please contact us for details.  

Complete and return the "Direct Debit / Credit Card Authorisation Form"

This takes around two months to process, so we’ll need you to pay your first two months premiums by a different method, while you’re waiting for this to be set up.

Mainland customers who want to use their “Cross Border Long Card” may   need to submit two extra authorisation forms - FWD’s “Qianhai Authorisation Form” and CCBA’s “Supplementary Direct Debit Authorisation Form” 

Available for selected plans only – please contact us for details.  

Our PPS merchant code is 9130. 

Note for customers renewing their plan(s): Please settle your bill three days before the payment due date, and note your reference number.  

Available for premium  payments up to HKD400,000 for all our life insurance plans. 

Find the code on your bill or via your agent. 

Scan the code using your bank’s app or the FPS mobile app.

Via e-cheque

Available for selected plans only – please contact us for details.  

Customers can email us a cheque (this must be from the customer’s own personal bank account).

^{Notes: If you’re paying for different policies, please include a breakdown of each payment detail (including the policy number and the amount for each policy) in the email content.} 

Sorry, we can’t accept post-dated cheques or any physical print-out of an e-cheque.

For new customers  (if you’re paying your premium for the first time)   , please email the e-cheque to NB.echq.hk@fwd.com .

For policy renewals, please email the e-cheque to renewal.echq.hk@fwd.com .


Via cheque deposit machine (CDM) at 24-hour automated self-service banking centres (for HSBC and Bank of China)

Available for all life insurance plans.

Cross your cheque and make it payable to: "FWD Life Insurance Company (Bermuda) Ltd"

State the bill number  as per the instructions on screen. We recommend you keep the deposit slip for future reference.

CDMs available at HSBC and Bank of China (Hong Kong) - select “FWD Life Ins.” under Bill Payment.


Via mail 

For life insurance plans:
Send a cheque payable to: "FWD Life Insurance Company (Bermuda) Ltd" 

For general insurance plans: 
Send a cheque payable to “FWD General Insurance Company Limited” 

Please clearly state the policy number on the back of the cheque.  We recommend using a separate cheque for each policy.