Accident claims
I am claiming for
The things you need to know before you make a claim
If you have a personal insurance plan with us, please head to our dedicated personal insurance claims page.
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD Moments, our customer app. Or feel free to give us a call on 3123 3123.
Contact HR
Check with your HR department on their preferred claims procedure and the policy details needed -for example your policy number and cover. We'll need your policy number to provide support.
Please make a note of our deadlines
For accidental dismemberment and accidental death claims, please note that we need you to submit the claim form within 45 days from the date of loss or dismemberment. If you feel ready, you can also submit the documents we need with your completed form. Or, if you prefer, we offer an additional 45 days - from when we receive the claim form - to then send in the documents we need.
The things you need to know before you make a claim
If you have a personal insurance plan with us, please head to our dedicated personal insurance claims page.
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD Moments, our customer app. Or feel free to give us a call on 3123 3123.
Contact HR
Check with your HR department on their preferred claims procedure and the policy details needed -for example your policy number and cover. We'll need your policy number to provide support.
Please make a note of our deadlines
For accidental dismemberment and accidental death claims, please note that we need you to submit the claim form within 45 days from the date of loss or dismemberment. If you feel ready, you can also submit the documents we need with your completed form. Or, if you prefer, we offer an additional 45 days - from when we receive the claim form - to then send in the documents we need.
- Evidence of salary over the last three months. For example, pay slips from your employer
- Your identity card
- Continuous sick leave certificate(s). Each certificate should include your full name, the nature of your sickness / any diagnosis, the date(s) of consultation / treatment, recommended sick leave period. This must be issued by a registered medical practitioner, a registered Chinese medicine practitioner or a registered dentist, and include their signature and chop
- Employment letter
- Death certificate
- Beneficiaries designation form (If there are no beneficiaries , please provide letters of administration)
- Evidence of salary over the last three months. For example, pay slips from your employer
- Guardianship paper (only if the beneficiary is under 18)
- Identity card of the insured
- Identity card of the beneficiary
- Employment letter of the insured. You may reach out to the HR department of the insured to provide this employment proof.
Original
We will return these documents once claim is completed. You can collect it from one of our FWD Insurance Solutions Centre or via your agent
- Notarial certificate issued by the local Notary Public Office
- Cancellation of HKID card proof
- Ceremony information. For example, Certificate of Cremation
- Evidence of cancellation of original household booklet or cancellation of legal identity/citizenship documents
Send to:
Employee Benefits, FWD Life Insurance Company Ltd
7/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong
Submit to:
Thanks for completing the claims process.
As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email or post (please allow for any postal delays via the mail service).
If we need additional information from you, we will let you know – either by email or via your HR if applicable.
Your questions answered
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How will you pay me?
After I've made a claim, how long should I keep my original documents?
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