The things you need to know before you make a claim
If you have a personal insurance plan with us, please head to our dedicated personal insurance claims page.
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD Moments
, our customer app. Or feel free to give us a call on 3123 3123.
Check with your HR department on their preferred claims procedure and the policy details needed -for example your policy number and cover. We'll need your policy number to provide support.
Please make a note of our deadlines
For accidental dismemberment and accidental death claims, please note that we need you to submit the claim form within 45 days from the date of loss or dismemberment. If you feel ready, you can also submit the documents we need with your completed form. Or, if you prefer, we offer an additional 45 days - from when we receive the claim form - to then send in the documents we need.