The things you need to know before you make a claim
If you have a personal insurance plan with us, please head to our dedicated personal insurance claims page.
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD eServices, our customer app. Or feel free to give us a call on 3123 3123.
FWD Healthcare card holder?
Remember, some plans allow you to get cashless treatment via our network of hospitals and clinics - with no need to submit a claim. You can check your eligibility and details of our partner hospitals and clinics via FWD eServices. If you’ve already paid your medical costs, you can retrospectively submit a claim..
Send us your claim within 90 days
Please submit your claim within 90 days of the event you’re claiming for.
We offer a range of ways to make a claim
You can fill out a form and send it back - or take a look at our other options below.