We want to help making the claims process as quickly and easily as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
>Download the app
We want to help making the claims process as quickly and easily as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
If you need any help, don’t hesitate to get in touch.
>Download the app
Original
Note: *This doesn’t include the following (unless specified in your policy): dermatologist, ophthalmologist, gynaecologist, orthopaedist, traumatologist, otorhinolaryngologist (ENT) and paediatrician.
FWD Healthcare card holder?
Remember, you can get cashless treatment at clinics in our network – with no need to submit a claim.
We aim to make a claims decision within 14 working days. This is from the date we receive your completed claims submission (including the form and any supporting documents).
If you’ve submitted your claim through eServices, you can use this to track your claims status. Otherwise, we’ll keep you informed by email.
Please bear in mind that occasionally we need more time to make a claims approval decision. This could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need.
When we approve claims, we then aim to pay within 10 working days.
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.
Start a live chat now
We’re available 24/7.