Business insurance claims

No fuss, no waiting with our simple 3-step claims

Let's get started

Each insurance plan has different benefits and therefore has its own claim form. So the next step is to select your type of claim. Once you’ve selected your claim type, you can find the form you need and we’ll walk you through the entire claims process.

Medical claims

Critical illness claims

Accident claims

Loss of life claims

Disability claims

Property and liability claims

Car and cargo claims

Employees’ compensation claims

If you have a personal insurance plan with us, please head to our dedicated claims page.

Go to personal insurance claims

Check your cover – and find cashless medical treatment

It's always a good idea to first check that your policy covers your claim. You can do this through the FWD Moments app. Using FWD Moments, you can also check our network of hospitals that offer cashless medical treatment. Download the app using the link below.

app-store google-play

Find a form

Personal accident claim form

Medical insurance - Outpatient claim form

Medical insurance - Hospitalisation and surgical claim form

Medical insurance - Dental claim form

Health declaration form (Employee benefits insurance)

Customer forms (Employee addition, changes and termination form for Employee benefits insurance)

See all forms

Need help with your claim?

No problem. These are the different ways we can help and support.

Call customer support

We’re here to help Mon – Fri 9am – 6pm and Sat 9am-1pm.

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We’re available 24/7.

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Send us your enquiries, or any feedback. We’ll get back to you shortly.