Disability claims

The things you need to know before you make a claim
This is for Group claims, via your place of work. If you have a personal insurance plan, please head to our dedicated personal insurance claims page.

This plan covers accidental dismemberment.

Contact HR
Check with your HR department on the policy details, for example policy number and cover, and their preferred claims procedure. We would need the policy number to provide support.

Please make a note of our deadlines

For accidental dismemberment and accidental death claims, please note that we need you to submit all claim forms within 45 days of the date of loss or dismemberment. If you feel ready, you can also submit the documents we need with your completed form(s). Or, if you prefer, we offer an additional 45 days - from when we receive the claim form(s) - to then send in the documents we need.

Original

• Your identity card
• Proof of your last three month’s salary (for example pay slips)

Copy

• Continuous sick leave certificate(s). Each certificate should include your full name, the nature of your sickness / any diagnosis, the date(s) of consultation / treatment, recommended sick leave period and the attending doctor’s signature and chop
• Employment letter

• This allows us to collect any medical records related to your claim, in accordance with your consumer rights and our agreements.

Thanks for completing the claims process.

As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email or post (please allow for any postal delays via the mail service).

If we need additional information from you, we will let you know – either by email or via your HR if applicable.