The things you need to know before you make a claim
If you have a personal insurance plan with us, please head to our dedicated personal insurance claims page.
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD eServices, our customer app. Or feel free to give us a call on 3123 3123.
Check with your HR department on their preferred claims procedure.
Send us your claim within 90 days
Please submit the completed claim form with all supporting documents within 90 days of either the date of diagnosis or any surgery covered by your insurance plan.