Find out about our claims process and what you need to do.
FWD Worldwide Assistance
For some plans, we offer Worldwide Assistance, working with the International SOS Worldwide Assistance Service. This gives customers the help they need, when they need it – including 24-hour advice and support.
Our Insurance Solutions Centres
Head to one of our FWD Insurance Solutions Centres for in-person customer support. You can buy a plan, file a claim, book time with an agent, and get the support you need.
Want to make a complaint?
At FWD, we always want to help resolve issue quickly and easily. As part of this, we’re committed to listening to
what you have to say and doing our best to make things right.
Need help with your claim?
No problem. These are the different ways we can help and support.