Customer support for business insurance

We're here to help every step along the way

Tell us what you need, and we’ll do our best to help

If you have a personal insurance plan with us, please head to our dedicated support page.

FWD Worldwide Assistance

FWD Worldwide Assistance
FWD Worldwide Assistance

Our Insurance Solutions Centres

Head to one of our FWD Insurance Solutions Centres for in-person customer support. You can buy a plan, file a claim, book time with an agent, and get the support you need.

Want to make a complaint?

Need more help?

Call customer support

We’re here to help Mon – Fri 9am – 6pm and Sat 9am-1pm.

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We’re available 24/7.

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Leave a message

Send us your enquiries, or any feedback. We’ll get back to you shortly.

Email

Drop us an email via cs.hk@fwd.com and we’ll get back to you as soon as possible.