Tell us what you need, and we’ll do our best to help
Whether you need advice on one of our plans or support with a claim, don’t hesitate to get in touch.
Want to make a claim?
Find out about our claims process and what you need to do.
Want to make a complaint?
We want to help resolve things. We’re committed to listening to what you have to say and, we’ll do our best to make things right.
FWD Worldwide Assistance
For some plans, we offer Worldwide Assistance, working with the International SOS Worldwide Assistance Service. This gives customers the help they need, when they need it – including 24-hour advice and support.
Our wide network
Wherever you are in Hong Kong, there's an FWD branch or agent office near you.
Need help with your claim?
No problem. These are the different ways we can help and support.