The things you need to know before you make a claim
If you have a personal insurance plan with us, please head to our dedicated personal insurance claims page.
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. You can check this on your policy contract. Or feel free to give us a call on 3123 3123.
Send us your claim within 30 days
Please submit your claim within 30 days of the event you’re claiming for.
Points to note
The things you need to know before you make a claim
If you have a personal insurance plan with us, please head to our dedicated personal insurance claims page.
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. You can check this on your policy contract. Or feel free to give us a call on 3123 3123.
Send us your claim within 30 days
Please submit your claim within 30 days of the event you’re claiming for.
Points to note
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9/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong
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Thanks for completing the claims process.
As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by post, SMS, or email (please allow for any postal delays via the mail service).
If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.
If we need additional information from you, we will let you know – either by post or via your agent, if applicable.
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
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