Car and cargo claims

We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.

As part of preparing your claim, please carefully note the following important information:

• It’s always a good idea to first check that your policy covers your claim. You can do this by giving us a call on 3123 3123; or make it quick and easy by checking via our app.
• Please submit your claim within 30 days of the event you’re claiming for.
• Please do not dispose of any damaged item(s) before we’ve had a chance to look at your claim and advise you what to do. We may need it as part of the claims process. 
• It’s important that you do not enter into any third-party correspondence or admit any third-party liability without first discussing with us. 
• Try to record the particulars of any injured party and the nature of any loss or injury. If you have suffered injury or loss, please report the case to the police immediately, and obtain a reference number. 
  
  

If you need any help, don’t hesitate to get in touch.
 
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Copies

• Your up-to-date Hong Kong Vehicle Registration Document (both sides)
• Your driver's HK Identity Card and license
• Colour photos showing the scene of any accident
• Any dashcam video footage
• A breath test report from the police
• A copy of your driver's statement to the police / police report number 

Thanks for completing the claims process.

As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by post, SMS, or email (please allow for any postal delays via the mail service).

If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.

If we need additional information from you, we will let you know – either by post or via your agent, if applicable.