Loss of life claims

We want to help making the claims process as quickly and easily as possible. We know you may have questions and these are listed out further down.

As part of preparing your claim, please carefully note the following important information:

It’s always a good idea to first check that your policy covers your claim. You can do this by giving us a call on 3123 3123  or make it quick and easy by checking via our app.

Contact HR - Check with your HR department on their preferred claims procedure. 

Prepare your supporting documents - In step one, you’ll find the supporting evidence and documentation that we need you to submit as part of your claim. 

Note our timeline - Please provide written notice of the claim within 45 days from the date of loss. Please submit the completed claim form with required supporting documents to us within 90 days from the date of loss.

If you need any help, don’t hesitate to get in touch.

>Download the app

For claims in Hong Kong

Copy 

• Employment letter

Certified true copy

• Identity card of the insured
• Identity card of the beneficiary

Original

• Death certificate
• Beneficiaries Designation Form (If there is no Beneficiaries Designation Form, please provide Letter of Administration)
• Latest Three months’ Salary Payment proof
• Guardianship Paper (only if the Beneficiary is a minor)

We aim to make a claims decision within 14 working days. This is from the date we receive your completed claims submission (including the form and any supporting documents). 

If you’ve submitted your claim through eServices, you can use this to track your claims status. Otherwise, we’ll keep you informed by email.  

Please bear in mind that occasionally we need more time to make a claims approval decision. This could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need. 

When we approve claims, we then aim to pay within 10 working days.
 
If we need additional information from you, we will let you know – either by email or via your HR if applicable.