Loss of life claims

I want to file a claim

I am claiming for Group Life Insurance Plan

The things you need to know before you make a claim

Contact HR and check your claim is eligible
We know that making a loss of life claim can feel challenging. It’s always a good idea to first check that the policy covers your claim. You should also check with the HR department on their claims procedure and any policy details, for example policy number and cover.
The HR department can additionally provide important information such as employment letter, proof of salary and salary payments.

Please make a note of our deadlines
The HR team must notify us within 45 days from the date of loss by sending in the claim form. All other documents can be sent within 90 days from the date of loss. Therefore please contact the HR department asap to advise them that you need to make a claim and then get details of what to do next.

If the loss happened in Hong Kong, we will need:

Original
Original
Copy
Copy
Copy
Copy

If the loss happened outside of Hong Kong, we also need:

Original
Original

If the inured is not a Hong Kong resident, we also need:

Original
Original
By mail
By mail

Thanks for completing the claims process.

As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by email or post (please allow for any postal delays via the mail service).

If we need additional information from you, we will let you know – either by email or via your HR if applicable.

Your questions answered

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When will you pay me?

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How will you pay me?

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After I've made a claim, how long should I keep my original documents?

Looking to make a different claim?

We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.

Need help with your claim?