Loss of life claims
How to file a claim for
We want to help making the claims process as quickly and easily as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
It’s always a good idea to first check that your policy covers your claim. You can do this by giving us a call on 3123 3123 or make it quick and easy by checking via our app.
Contact HR - Check with your HR department on their preferred claims procedure.
Prepare your supporting documents - In step one, you’ll find the supporting evidence and documentation that we need you to submit as part of your claim.
Note our timeline - Please ensure you submit the completed claim form with all required supporting documents within 30 days from the date of injury.
If you need any help, don’t hesitate to get in touch.
>Download the app
We want to help making the claims process as quickly and easily as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
It’s always a good idea to first check that your policy covers your claim. You can do this by giving us a call on 3123 3123 or make it quick and easy by checking via our app.
Contact HR - Check with your HR department on their preferred claims procedure.
Prepare your supporting documents - In step one, you’ll find the supporting evidence and documentation that we need you to submit as part of your claim.
Note our timeline - Please ensure you submit the completed claim form with all required supporting documents within 30 days from the date of injury.
If you need any help, don’t hesitate to get in touch.
>Download the app
Copy
- Death certificate
- Police report (if available)
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Send to:
9/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong
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Submit to:
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We aim to make a claims decision within 14 working days. This is from the date we receive your completed claims submission (including the form and any supporting documents).
If you’ve submitted your claim through eServices, you can use this to track your claims status. Otherwise, we’ll keep you informed by email.
Please bear in mind that occasionally we need more time to make a claims approval decision. This could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need.
When we approve claims, we then aim to pay within 10 working days.
If we need additional information from you, we will let you know – either by email or via your HR if applicable.
Looking for other claim options?
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.
Frequently asked questions
Yes. You can send in a claim by post.
For other options or for advice and support, please call our Service Hotline at +852 3123 3123. You can also visit the Claims section on our website for further information.
All claim forms should be signed by the policyholder.
The exceptions are loss of life (death) claims which need to be applied for by the beneficiary. Details can be found on the claims section of our website.
If the policyholder is also the insured person and is unable to sign the claim form, a close relative can complete the form on behalf of the policyholder. If this is the case, please advise us and state the relationship on the claim form. We sometimes request proof of this relationship.
Need help with your claim?
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