- Final decision of Cashless Facility is subject to the discretion of FWD.
- If hospitalisation is due to illness / disability classified under exclusion or the applied treatment fees exceeds your benefit entitlement or there is outstanding shortfall owed to FWD, no Cashless Facility will be arranged.
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.