We’re committed to listening to our customers
Want to make a complaint?
At FWD, we always want to help resolve issue quickly and easily. As part of this, we’re committed to listening to what you have to say and doing our best to make things right.
Get in touch
Our team
The first step is to contact the right team to get the right kind of help:
- For general complaints, get in touch with our Customer Engagement team:
Email: cs.hk@fwd.com
Telephone: 3123 3123
Opening hours: 9:00 am - 11:00 pm (Mon - Sun)
- For ORSO administration services:
Email: customerserviceMPF@bestserve.com
Telephone: 3183 1900
Opening hours: 9:00 am - 7:00 pm (Mon - Fri)
9:00 am - 1:00 pm (Sat)
- For MPF complaints:
Email: CorporateBenefits@fwd.com
Telephone: 2851 5233
Opening hours: 9:00 am – 6:00 pm (Mon - Fri)
Need more help?
We’ll help you find the answer.
Start a live chat now
We’re available 24/7.
© Copyright 2021 FWD Life Insurance Company (Bermuda) Limited
(Incorporated in Bermuda with limited liability). All rights reserved.
(Incorporated in Bermuda with limited liability). All rights reserved.