We want to help resolve things. That’s why we’re committed to listening to what you have to say and, doing our best to make things right.
Get in touch
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Our team
2
Outside support
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External complaint?
Our team
The first step is to contact the right team to get the right kind of help:
For general complaints, get in touch with our Customer Engagement team:
E-mail: cs.hk@fwd.com
Telephone: 3123 3123
Opening hours: 9:00 am - 11:00 pm (Mon - Sun)
For ORSO administration services:
E-mail: customerserviceMPF@bestserve.com
Telephone: 3183 1900
Opening hours: 9:00 am - 7:00 pm (Mon - Fri) 9:00 am - 1:00 pm (Sat)