At FWD, we always want to help resolve issue quickly and easily. As part of this, we’re committed to listening to what you have to say and doing our best to make things right.
Get in touch
Through regulator or authority
The first step is to contact the right team to get the right kind of help:
For general complaints, get in touch with our Customer Engagement team:
Telephone: 3123 3123
Opening hours: 9:00 am – 6:00 pm (Mon – Fri), 9:00 am-1:00 pm (Sat)
*For Quality Assurance purpose, conversations may be recorded