We’re committed to listening to our customers

Want to make a complaint?

Get in touch

1
Our team
2
Through regulator or authority

Our team

The first step is to contact the right team to get the right kind of help:

  1. For general complaints, get in touch with our Customer Engagement team:
    Email: cs.hk@fwd.com
    Telephone: 3123 3123
    Opening hours: 9:00 am – 6:00 pm (Mon – Fri), 9:00 am-1:00 pm (Sat)
    *For Quality Assurance purpose, conversations may be recorded

  2. Pension Services Hotline:
    Email: mpfslf@bestserve.com
    Telephone: 3183 1900
    Opening hours: 9:00 am - 6:00 pm (Mon - Fri), 9:00 am - 1:00 pm (Sat), Closed on Sunday & public holiday