We’re committed to listening to our customers

The first step is to contact the right team to get the right kind of help:

1. For general complaints, get in touch with our Customer Engagement team:
   Email: cs.hk@fwd.com
   Telephone: 3123 3123
   Opening hours: 9:00 am – 6:00 pm (Mon – Fri), 9:00 am-1:00 pm (Sat)
   *For Quality Assurance purpose, conversations may be recorded
   
   
2. For ORSO administration services:
   Email: customerserviceMPF@bestserve.com
   Telephone: 3183 1900
   Opening hours: 9:00 am - 7:00 pm (Mon - Fri)
          9:00 am - 1:00 pm (Sat)
   
   
3. For MPF complaints:
   Email: CorporateBenefits@fwd.com
   Telephone: 2851 5233
   Opening hours: 9:00 am – 6:00 pm (Mon - Fri)