Get treated quickly and easily
Focus on your health and we’ll organise the bill for you
Our cashless medical treatment means you can focus on your recovery while our team organise the paperwork and any treatment fees.
This service means priority access and tailor-made treatment at a range of private hospitals across both Hong Kong and designated facilities abroad.
Simply let us know before you book so we can pre-approve the treatment plan.
Received emergency treatment? No problem. You can claim for costs after you’re discharged.
Cashless medical treatment is available for the following plans:
- MyMillion Medical Plan
- TheOne Medical Solution
- vPrime Medical Plan (VHIS Plan Certification Number: F00045)*
- vCANsurance Medical Plan (VHIS Plan Certification Number: F00051)*
- vTheOne Medical Plan (VHIS Plan Certification Number: F00067)*
- vBooster Medical Plan (VHIS Plan Certification Number: F00069)*
- theChoice Medical Insurance plan
The first step is to select your plan from the drop-down menu.
* This service is optional and does not form part of the Terms and Benefits of Voluntary Health Insurance Scheme (“VHIS”) of FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability) (“FWD”). You have the right to opt-out this service. Please inform FWD in writing if you do not want to receive this free additional service.
vPrime Medical Plan, vCANsurance Medical Plan, vTheOne Medical Plan, vBooster Medical Plan are flexi plans certified by the Hong Kong Special Administrative Region Government under VHIS and underwritten by FWD. VHIS provider registration number is 00036.
Arrange cashless medical treatment for
Here’s a few helpful pointers before you apply.
Check any deductible and confirm your claim is eligible
It’s always a good idea to first check that your policy covers any treatment. The quickest and easiest way to do this is via FWD Moments, our customer app. Or feel free to give us a call on 3123 3123.
Note that some plans have a ‘deductible’ which is an amount you’ll need to pay before we pay the rest. Again, you may wish to get in touch with our team and check if this is the case.
Ensure you have no outstanding fees
Before we organise any cashless medical treatment, we’ll need to check there are no outstanding monies owed to FWD. For this reason, we advise you settle any outstanding bill(s) in advance.
Here’s a few helpful pointers before you apply.
Check any deductible and confirm your claim is eligible
It’s always a good idea to first check that your policy covers any treatment. The quickest and easiest way to do this is via FWD Moments, our customer app. Or feel free to give us a call on 3123 3123.
Note that some plans have a ‘deductible’ which is an amount you’ll need to pay before we pay the rest. Again, you may wish to get in touch with our team and check if this is the case.
Ensure you have no outstanding fees
Before we organise any cashless medical treatment, we’ll need to check there are no outstanding monies owed to FWD. For this reason, we advise you settle any outstanding bill(s) in advance.
The first step is to get a hospitalisation referral from your attending physician. Note that this plan covers cashless medical treatment at any private hospital in Hong Kong.
TheChoice Medical - Cashless Inpatient Facility Application Form
- Please complete the form and return it to the Union Concordia Medical Group (UCMG) at least four working days prior to any hospital admission. UCMG is our pre-admission approval service provider.
- Part II A and B to be completed by your attending doctor.
Send to:
UCMG will process your application and get back to you within 2-3 working days.
If your application is approved, UCMG will call to inform you of the details. They will then send you an "In-Patient Credit Arrangement Authorisation" and "UCMG confirmation" (by email) within three working days from the date of approval. If you don’t receive these, you can contact UCMG on 2710 8105.
In the event your application isn’t approved, UCMG will advise you and offer more details. You’re welcome to discuss this further with us.
Upon admission
- Please bring your "In-Patient Credit Arrangement Authorisation" and "UCMG confirmation".
- Print and complete part I of the following form and pass it to the hospital. The hospital will arrange for your attending physician to complete part II of the form and submit to us.
Note that upon discharge from hospital, you may have to pay an annual deductible amount. You’ll receive a claims statement after the claim has been processed. If there’s any shortfall, FWD will deduct this from your registered credit card.
Your questions answered
How should I claim if I’ve already paid my hospitalisation fee?
Frequently asked questions
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(Incorporated in Bermuda with limited liability). All rights reserved.