Ready to Claim?
We’ve done most of the hard work for you

Simply upload your receipt and we’ll do the rest, click submit and you’ll be paid almost instantly!

FWD eServices app gives you easy access to all your insurance policies, allowing you to view key data about your policy or make changes to it from your mobile device.

The eServices app is just another way FWD strives to make life simpler for our policyholders. Now you can spend less time navigating and more time focusing on the finer things in life.

eService supports:

*Accident and medical claims of life insurance plans,
group medical insurance and general insurance plans

Original copies of medical receipts are not required for accident and medical claims of life insurance plans and general insurance plans claims with claim amount below HK$3,000

Original copies of medical receipts are not required for group medical Insurance claims with claim amount below HK$2,000

Application Process


Take photos of your medical receipts.


Submit application.


Speedy approval within 3 hours

*(for qualified applications on accident and medical claims of life insurance plans)


With a comprehensive range of features, you can rely on the eServices app for most of your insurance needs. FWD has integrated a plethora of information in this customised, simple-to-use interface. The key features of our app include the following:


Policy enquiry

As a FWD policyholder, you can access information of your policies through one single, streamlined account. Having all relevant information in one place makes policy management much easier.


Self Service

Under ‘Self-Service’, you can perform easy transactions like updating your contact information or switching investment choices, etc.


Clinic and hospital search

Have a medical emergency? Find the location and contact details of nearby doctors through eServices.

FWD group medical insurance customers are also able to search for nearby network doctors, including general practitioners, specialists, physiotherapists, etc.


Our upgraded claims process

You will now be able to submit your claim, receive instant approval and be paid out in seconds! 


Live Chat

Chat with Customer Engagement Representatives anywhere, anytime.


Download the eServices App now!

You can download the app via the app store or scan the QR code.

Service Hotline 3123 3123 OR