FWD Moments is creating new experiences for customers and truly changing the way people feel about insurance. Download our free FWD Moments app now to make your claims – and life – simpler, faster and smoother. Get payouts faster with our easy-to-use and intuitive next generation app that will simplify how you make claims and transform your insurance experience.
“The claim was quick and easy – I’d definitely ‘like’ and recommend! Wishing FWD all the best as they take it to the next level!”
Ms. Mok, 54, Total Care Accident Protection Plan, FWD customer for two years
“The claim was done really well. Convenient and fast with no unnecessary admin. Add oil FWD!”
Ms. Sy, 48, Attentive Care Accident Protection Plan, FWD customer for two yearsFWD Moments is all about making your insurance simpler, faster and smoother so you can have more time doing the things you love. Download, register and you’ll be ready to go in moments!
We’re able to approve and pay-out on some claims instantly, using the latest artificial intelligence technology.
Our bio-metric set-up is an extra layer of security designed to keep your data 100% safe. It means that only you can access your account. And your account can only be accessed on the devices you choose and trust.
We now offer instant claims approval and pay-out for our FWD life insurance personal accident plans (up to HK$5,000) and hospitalisation (up to HK$50,000). We’ve also simplified the claims experience for all customers - meaning a much faster, easier, and completely online claims experience.
Additionally, we have a new and enhanced design making it far more intuitive to navigate the app and complete the tasks you want to do – access all your policy details, update your information instantly and track your claims in one place.
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