We now offer instant claims approval and pay-out for all our FWD life insurance personal accident plans (up to HK$3,000). We’ve also simplified the claims experience for all customers - meaning a much faster, easier, and totally online claims experience. For example, you can submit any outpatient and hospital claims digitally via our online claims form. Simply upload your receipts and our smart data will auto-fill, saving you the time and effort of entering any details manually.
Additionally, we have a new, enhanced design making it far more intuitive to navigate the app and complete the tasks you want to do – whether that’s making a claim, viewing your details, or creating a few basic changes to your plan.