We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
- It’s always a good idea to first check that your policy covers your claim. You can do this by giving us a call at 3123 3123 or make it quick and easy by checking via our app.
- Please fill out the claim form within 30 days of the event you’re claiming for and then send it to us so we have notice of your claim. We will then give you 60 days to collect all the documents you need and submit the completed claim with all the documents and paperwork.
Claim through an agent
We’ve authorised some of our agents (our Noble Agents) to process and approve claims on our behalf. So if you have an agent, find out if they are a Noble Agent and you can then claim through them. This service is available to life insurance customers, with accident or medical claims of up to HK$50,000. The service is available for policies that have been active for at least two years.
If you need any help, don’t hesitate to get in touch.
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