We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
Claim through an agent
We’ve authorised some of our agents (our Noble Agents) to process and approve claims on our behalf. So if you have an agent, find out if they are a Noble Agent and you can then claim through them. This service is available to life insurance customers, with accident or medical claims of up to HK$50,000. The service is available for policies that have been active for at least two years.
If you need any help, don’t hesitate to get in touch.
>Download the app
We want to help make the claims process as quick and easy as possible. We know you may have questions and these are listed out further down.
As part of preparing your claim, please carefully note the following important information:
Claim through an agent
We’ve authorised some of our agents (our Noble Agents) to process and approve claims on our behalf. So if you have an agent, find out if they are a Noble Agent and you can then claim through them. This service is available to life insurance customers, with accident or medical claims of up to HK$50,000. The service is available for policies that have been active for at least two years.
If you need any help, don’t hesitate to get in touch.
>Download the app
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Claim in cash at 7-Eleven - We’ve launched one of the first claim in cash services in Hong Kong.
Collect your claims payment instantly at any MTR station 7-Eleven store. This service is available for medical claims up to HK$3,000. Three steps to claim:
Send to:
FWD Life Insurance Company (Bermuda) Limited, Claims Department,
8/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong
Submit to:
Thanks for completing the claims process.
As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by post, SMS, or email (please allow for any postal delays via the mail service).
If you’ve bought your plan via an agent, you’ll receive this notification from your agent, according to how they normally communicate with you.
If we need additional information from you, we will let you know – either by post or via your agent if applicable.
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.
Yes. You can send in a claim by post.
For other options or for advice and support, please call our Service Hotline at +852 3123 3123. You can also visit the Claims section on our website for further information.
All claim forms should be signed by the policyholder.
The exceptions are loss of life (death) claims which need to be applied for by the beneficiary. Details can be found on the claims section of our website.
If the policyholder is also the insured person and is unable to sign the claim form, a close relative can complete the form on behalf of the policyholder. If this is the case, please advise us and state the relationship on the claim form. We sometimes request proof of this relationship.
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