1

Collect supporting documents

2

Fill out the claim form

3

Send in documents

1

Collect supporting documents

  • Death Certificate

  • Identity Card of the Insured

  • Identity Card of the Beneficiary

  • Employment Letter

  • Beneficiary’s Designation (If there is no designated beneficiary, please provide Letter of Administration)

  • Latest Three months’ Salary Payment Proof

  • Guardianship Paper (only if the Beneficiary is a minor)

For death outside Hong Kong

  • Notarial Certificate

  • Cancellation of HKID Card Proof

  • Ceremony Information

For non-Hong Kong resident

  • Cancellation of Original Household Booklets

2

Fill out the claim form

3

Send in documents

By Mail
  • Corporate Benefits, FWD General Insurance Company Limited, 7/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong

In Person
  • Drop your documents at our customer service centre (Find the nearest one here)

Submission Timeline

  1. To make a claim, please contact your Human Resources Department and provide us with the above supporting documents and the claim form.
  2. Please provide written notice of the claim within 45 days from the date of loss - by mail or by email to employeebenefits@fwd.com.
  3. Please submit the completed claim form with required supporting documents to us within 90 days from the date of loss.

Remarks:
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

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