Online Insurance Customer Support

We’re here to help every step along the way

Let’s make insurance easier online

We’ve designed FWD eServices so that you can manage your insurance quickly, easily and at the exact right time that suits you.

Change of payment option

Change of beneficiary

Change of contact information

Acknowledgement of policy receipt

Simpler, faster and smoother insurance experience!

Download FWD eServices app to manage your insurance easily, enjoy simple online claims and fast payouts.

Our latest promotions

Term Critical Illness Insurance

MyCover Critical Illness Plan

8-month

premium waiver

Market pioneer to offer additional medical coverage on Big 3 Diseases. Enjoy 8-month premium waiver in first 2 years + FREE medical checkup!

Promo Code:

HOLIDAY

Buy Now

Medical insurance

MyMillion Medical Plan

8-month

premium waiver

Fully cover for a range of hospitalisation and surgical expenses without sub-limit at affordable premium, suitable for most of you. Enjoy 8-month premium waiver in first 2 years + FREE medical checkup!

Promo Code:

HOLIDAY

Buy Now

Life Insurance

MyTerm Plus

8-month

premium waiver

10-year fixed-premium option with upgraded coverage up to HK$8 million. Enjoy 8-month premium waiver in first 2 years + FREE medical checkup!

Promo Code:

HOLIDAY

Buy Now

Frequently asked questions

How do I know if my application is successful?

After submitting your online application, you will receive a confirmation email with policy reference number. You are also welcomed to contact us at 3123 3338 to learn about your application status.