Online Insurance Customer Support

We’re here to help every step along the way

Let’s make insurance easier online
We’ve designed FWD eServices so that you can manage your insurance quickly, easily and at the exact right time that suits you.

Change of payment option

Change of beneficiary

Change of contact information

Acknowledgement of policy receipt

Simpler, faster and smoother insurance experience!

Download FWD eServices app to manage your insurance easily, enjoy simple online claims and fast payouts.

Frequently asked questions
After submitting your online application, you will receive a confirmation email with policy reference number. You are also welcomed to contact us at 3123 3338 to learn about your application status.
After policy issuance, you can login to FWD Moments or FWD eServices to check your policy document and edit your personal information.
You would need your HKID card and credit card for online payment during application.
Please contact our financial advisor at 3180 0658 for further assistance.
Claim method varies by protection categories, please click here for full claim support details.
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Need help?

More support

These are the different ways we can help and support.

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Make a claim

Our three-step claims process makes claiming quick and easy.

Learn more
Call customer support

We’re here to help Mon - Fri 9am – 6pm and Sat 9am – 1pm.

Call 3123 3123

Drop us an email via and we’ll get back to you as soon as possible.

Send an email