Online Insurance Customer Support

We’re here to help every step along the way

Let’s make insurance easier online

We’ve designed FWD eServices so that you can manage your insurance quickly, easily and at the exact right time that suits you.

Change of payment option

Change of beneficiary

Change of contact information

Acknowledgement of policy receipt

Simpler, faster and smoother insurance experience!

Download FWD Moments to manage your insurance easily, enjoy simple online claims and fast payouts.

Our latest promotions

Life Insurance

MyTerm term life insurance plan

70% off

first year premium

And Free Medical Checkup Service! Coverage up to HK$4 million.

Promo Code:

FWDONLINE

Term Critical Illness Insurance

MyCover Critical Illness Plan

70% off

first year premium

And Free Medical Checkup Service! Market pioneer to offer additional medical coverage on Big 3 Diseases.

Promo Code:

GIFT4U3

Voluntary Health Insurance Scheme Flexi Plan

VHIS Flexi Plan – vPrime

5-month

premium waiver

It offers reimbursement for medical expenses including full cover for a range of hospitalisation and surgical expenses, and the coverage of other medical costs needed for your recovery.

Promo Code:

FWDONLINE

Frequently asked questions

How do I know if my application is successful?

After submitting your online application, you will receive a confirmation email with policy reference number. You are also welcomed to contact us at 3123 3338 to learn about your application status.