Online Insurance Customer Support

We’re here to help every step along the way

Let’s make insurance easier online

We’ve designed FWD eServices so that you can manage your insurance quickly, easily and at the exact right time that suits you.

Change of payment option

Change of beneficiary

Change of contact information

Acknowledgement of policy receipt

Simpler, faster and smoother insurance experience!

Download FWD eServices app to manage your insurance easily, enjoy simple online claims and fast payouts.

Our latest promotions

Term Critical Illness Insurance

MyCover Critical Illness Plan

50% off

first year premium

Market pioneer to offer additional medical coverage on Big 3 Diseases.

Promo Code:

BETRUE

Buy Now

Medical insurance

MyMillion Medical Plan

Up to 70% off

first year premium

Fully cover for a range of hospitalisation and surgical expenses without sub-limit at affordable premium, suitable for most of you.

Promo Code:

BETRUE

Buy Now

Life Insurance

MyTerm Plus

90% off first year premium

for FWD MAX members

10-year fixed-premium option with upgraded coverage up to HK$8 million.

Promo Code:

FWDMAX

Buy Now

Frequently asked questions

How do I know if my application is successful?

After submitting your online application, you will receive a confirmation email with policy reference number. You are also welcomed to contact us at 3123 3338 to learn about your application status.

How do I check my policy document?

After policy issuance, you can login to FWD Moments or FWD eServices to check your policy document and edit your personal information.

What document do I need for online application?

You would need your HKID card and credit card for online payment during application.

I am unsure about my health conditions during application, what should I do?

Please contact our financial advisor at 3180 0658 for further assistance.

How do I file a claim?

Claim method varies by protection categories, please click here for full claim support details.

See more FAQs

Need help?

More support

These are the different ways we can help and support.

Show me more support option

Make a claim

Our three-step claims process makes claiming quick and easy.

Learn more

Call customer support

We’re here to help Mon - Fri 9am – 6pm and Sat 9am – 1pm.

Call 3123 3123

Drop us an email via cs.hk@fwd.com and we’ll get back to you as soon as possible.

Send an email

3123 3338

繁

Visit your local FWD site

Hong Kong