Offering hospitalisation and surgical cover plus a range of medical services, and the advantage of tax savings¹.
Plus FREE ‘Special Benefit Against Vaccination Complications’
At FWD, we know that physical and financial health are the key ingredients of a worry-free life. But we also understand that unexpected healthcare spending can be a challenge. So we designed vCare Supreme Medical Plan (“vCare Supreme”), a Government- certified VHIS plan, offering the Insured Person reimbursement on hospitalisation and surgery care plus a range of medical services, such as end-to-end cancer treatment services from the CANcierge team⁹˒¹⁰, second medical opinion service⁹˒¹⁰ provided by some of the highest-ranked US medical institutions.
vCare Supreme Medical Plan is a Flexi Plan certified by the Hong Kong Special Administrative Region Government under the Voluntary Health Insurance Scheme (“VHIS”) and is underwritten by FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability).
(VHIS Plan Certification Number: F00032-01-000-03).
VHIS provider registration number is 00036
Registration effective on 28 February 2019
Even if an illness, Disease or Congenital Condition⁶ is an unknown Pre-existing Condition, it will still be covered in case it was unknown at the time of application according to the reimbursement schedule below.
|1st Policy Year||2nd Policy Year||3rd Policy Year||4th Policy Year and thereafter|
vCare Supreme goes the extra mile by reimbursing you HKD500 for any Day Case Procedure (in addition to the surgeon’s, anesthetist's fees and operating theatre charges that have been reimbursed to you). If you've already been reimbursed from another insurance company, we’ll also pay an extra HKD500 per day for any Hospital Confinement (up to 60 days per Policy Year).
If no claim is made for vCare Supreme for 2 or more consecutive Policy Years immediately prior to Renewal¹², you will be entitled to a no claims premium discount of up to 15% on your next Renewal¹² premium.
What’s more, if you are also a Policy Holder of your loved ones’ policies, and you and your loved ones haven’t made any claim for 2 or more consecutive Policy Years prior to Renewal¹², vCare Supreme will offer an extra no claims premium discount of up to 10% on Renewal¹² premiums. The more the Insured Persons you have who stay healthy, the greater the discount you can enjoy.
Please refer to the no claims premium discount tables for details.
vCare Supreme is guaranteed Renewable¹² until the Insured Person reaches Age 100 (attained age).
You have access to our professional health assistance services ⁹˒¹⁰ including CANcierge, second medical opinion services and international SOS 24-hour worldwide assistance services.
After your Policy has been in force for 2 consecutive Policy Years, a coverage of a designated medical plan will be granted to your newborn baby / babies⁹˒¹¹ for one year without additional charge.
This benefit can be exercised unlimited times, but only once for each newborn.
HKD850 per day
Maximum 180 days per Policy Year
HKD850 per day
Maximum 180 days per Policy Year
HKD4,500 per day Maximum 25 days per Policy Year
Per surgery, subject to surgical category for the surgery/procedure in the Schedule of Surgical Procedures:
HKD20,000 per Policy Year
HKD580 per visit, up to HKD6,000 per Policy Year
The maximum benefit amount per Policy Year and 6 follow-up outpatient visits per Confinement/Day Case Procedure shall be shared with benefit item (G) of II. Enhanced benefits
HKD800 per day
Maximum 30 days per Policy Year
HKD500 per day
Maximum 30 days per Policy Year
HKD580 per visit, up to HKD6,000 per Policy Year
The maximum benefit amount per Policy Year and 6 follow-up outpatient visits per Confinement/Day Case Procedure shall be shared with benefit item (k) of I. Basic benefits
Eligible Expenses in excess of the amounts payable under benefit items (j) of I. Basic benefits and (B) of II. Enhanced benefits
Maximum benefit limit per Policy Year
Entitled ward class: Standard Ward Room
Eligible Expenses in excess of any of the respective benefit limit (including excess over per surgery limit, per day limit, maximum number of days per Policy Year limit or per Policy Year benefit limit) under benefit items (a) to (h) and (j) of I. Basic benefits and (B), (E) and (H) of II. Enhanced benefits
|Maximum benefit limit per Disability² per Policy Year||HKD100,000 per Disability² per Policy Year|
HKD500 per procedure
Maximum 60 days per Policy Year
If you do not make any claims in 2 or more consecutive Policy Years immediately before Renewal¹², you will be eligible for the no claims premium discount. Please refer to the following table for discount on the Renewal¹² premium.
|No claims period immediately prior to the Policy’s Renewal¹²||No claims premium discount (Discount rate on Renewal¹² premium)|
|2 consecutive Policy Years||10%|
|3 consecutive Policy Years||10%|
|4 consecutive Policy Years||10%|
|5 or more consecutive Policy Years||15%|
Extra (for all eligible policies you hold as Policy Holder for your family):
If no claim has been paid or payable for at least 2 consecutive Policy Years under your and your family members’ policies immediately before Renewal¹², all eligible policies will be entitled to
While this Policy is in force, if the Insured Person or the Insured Person’s spouse gives birth to a child after the Policy has been in force for 2 or more consecutive Policy Years from the Policy Effective Date, the newborn baby can enjoy a designated medical plan’s coverage for 1 year without additional charges and providing proof of insurability.
Each child is eligible for this benefit once only but there is no restriction on the number of newborns who can enjoy the benefit.
This Plan is an insurance Policy issued by FWD. The Application of this insurance product and all bene¬fits payable under your Policy are subject to the credit risk of FWD. You will bear the default risk in the event that FWD is unable to satisfy its fi¬nancial obligations under this insurance contract.
Exchange Rate and Currency Risk
The Application of this insurance product with the Policy currency denominated in a foreign currency is subject to that foreign currency’s exchange rate and currency risk. The foreign currency may be subject to the relevant regulatory bodies’ control (for example, exchange restrictions). If your home currency is different from the Policy currency, please note that any exchange rate fluctuation between your home currency and the Policy currency of this insurance product will have a direct impact on the amount of premium required and the value of benefit(s) to be received. For instance, if the Policy currency of the insurance product depreciates substantially against your home currency, there is a negative impact on the benefits you receive from this Plan. If the policy currency of the insurance product appreciates substantially against your home currency, your burden of the premium payment is increased.
The cost of living in the future may be higher than now due to the effects of inflation. Therefore, the benefits under this Plan may not be sufficient for the increasing protection needs in the future even if FWD fulfills all of its contractual obligations.
The Standard Premium is non-guaranteed and will be determined annually based on the attained age of the Insured Person at the time of Renewal. The Standard Premium may increase significantly due to factors including but not limited to Age, and claims experience and policy persistency in the same Portfolio.
Premium Term and Non-Payment of Premium
The premium payment term of the Plan is up to the Age of 100 years (attained age) of the Insured Person. FWD allows a grace period of 30 days after the premium due date for payment of each premium. This Policy shall continue to be in effect during the grace period but no benefits shall be payable unless the premium is paid. If a premium is still unpaid at the expiration of the grace period, the Policy will be terminated from the date the first unpaid premium was due. Please note that once the Plan is terminated on this basis, you will lose all of your benefits.
The Policy shall be automatically terminated on the earliest of the followings: (a) where the Policy is terminated due to non-payment of premiums after the grace period as specified in Section 13 of Part 2 or Section 3 of Part 3 of the Terms and Benefits of the Policy provisions; or (b) the day immediately following the death of the Insured Person; or (c) FWD has ceased to have the requisite authorisation under the Insurance Ordinance to write or continue to write the Policy.
Immediately following the termination of this Policy, insurance coverage under the Policy shall cease to be in force. No premium paid for the current Policy Year and previous Policy Years shall be refunded, unless specified otherwise.
Where the Policy is terminated pursuant to (a), the effective date of termination shall be the date that the unpaid premium is first due.
Where the Policy is terminated pursuant to (b) or (c), FWD shall refund the relevant premium paid for the current Policy Year on a pro rata basis.
Moreover, the Policy shall also be terminated if you decide to cancel the Policy or not to renew the Policy in accordance with Section 3 of Part 2 or Section 1 of Part 4 of the Terms and Benefits of the Policy provisions, as the case may be, by giving the requisite written notice to FWD. If the Policy is terminated for cancellation after cooling-off period, the effective date of termination shall be the date as stated in the cancellation notice given by you. However, such date shall not be within or earlier than the 30-day notice period. If the Policy is not renewed, the effective date of termination shall be the renewal date immediately following the expiry of the Policy Year during which the Policy remains valid.
For more details, please refer to Section 15 of Part 2 of the Terms and Benefits of the Policy provisions.
Under the Terms and Benefits of the Policy provisions, FWD shall not pay any benefits in relation to or arising from the following expenses.
Any charges in respect of services for:
Expenses incurred for prophylactic treatment or preventive care, including but not limited to general check-ups, routine tests, screening procedures for asymptomatic conditions, screening or surveillance procedures based on the health history of the Insured Person and/or his family members, Hair Mineral Analysis (HMA), immunisation or health supplements. For the avoidance of doubt, this Section 6 does not apply to:
The above list is not exhaustive and is for reference only. Please refer to the policy provision for the complete exclusions including but not limited to exclusions for emergency outpatient dental treatment and accidental death benefit.
Eligible customers can migrate their existing designated FWD individual indemnity hospital insurance plan to designated FWD certified plans under Voluntary Health Insurance Scheme, with offers upon successful migration. Click here to find out more.
Please note that the VHIS status of the Plan does not necessarily mean you are eligible for tax deduction available for VHIS premiums paid. The Plan’s VHIS status is based on the features of the product as well as certification by the Food and Health Bureau and not the facts of your own situation. You must also meet all the eligibility requirements set out under the Inland Revenue Ordinance and any guidance issued by the Inland Revenue Department (“IRD”) of Hong Kong Special Administrative Region before you can claim these tax deductions. Please refer to the website of the IRD (www.ird.gov.hk/eng/) or contact the IRD directly for any tax related enquiries.
Any general tax information provided is for your reference only, and you should not make any tax-related decisions based on such information alone. You should always consult with a professional tax advisor if you have any doubts. Please note that the tax law, regulations or interpretations are subject to change and may affect related tax benefits including the eligibility criteria for tax deduction. FWD does not take any responsibility to inform you about any changes in the laws and regulations or interpretations, and how they may affect you. Further information on tax concessions applicable to VHIS may be found in VHIS’s website at www.vhis.gov.hk/en/.
Please note that these tax deduction benefits may not be applicable to you if you are a retiree who is not subject to salaries tax or tax under personal assessment.
Your Right under Cooling off Period
If you are not fully satisfied with this Policy, you have the right to change your mind. FWD trusts that this Policy will satisfy your needs. However, if you are not completely satisfied then you should (a) return the Policy, and (b) provide us with written notice signed by you, requesting cancellation. The Policy will then be cancelled and the premium paid and levy will be refunded.
Your request to cancel the Policy must be signed by you and received directly by our office at 7/F., FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong within 21 days immediately following the day of Delivery of the Policy or the cooling-off notice to you or your nominated representative (whichever is the earlier). The cooling-off notice is the notice sent to you or your nominated representative (separate from the Policy) notifying you of your right to cancel within the stated 21-day period.
No refund can be made if a benefit payment has been made, is to be made or impending. Should you have any further queries, you may (1) call FWD Service Hotline on 3123 3123; (2) visit FWD Insurance Solutions Centres; or (3) email to email@example.com and FWD will be happy to explain your cancellation rights further.
After the cooling-off period, you can request cancellation of these Terms and Benefits by giving 30 days prior written notice to FWD, provided that there has been no benefit payment under these Terms and Benefits during the relevant Policy Year.
Other insurance coverage
If you have taken out other insurance coverage besides the Plan, you shall have the right to claim under any such other insurance coverage or the Plan. However, if you or the Insured Person has already recovered all or part of the expenses from any such other insurance coverage, FWD shall only be liable for such amount of Eligible Expense, if any, which is not compensated by any such other insurance
Notice to Claim
All claims incurred shall be submitted to FWD within 90 days after the date on which the Insured Person is discharged from the Hospital, or the date on which the relevant Medical Service is performed and completed. For this purpose,
You shall notify FWD if claims cannot be submitted within the above timeframe, otherwise FWD shall have the right to reject claims submitted after the above timeframe. All certificates, information and evidence that are reasonably required by FWD and which can be reasonably provided by you shall be furnished at the expenses of you.
Death / accidental death claims
Death / accidental death benefit is payable to beneficiary upon Insured Person’s death if the claimant submits the completed Death Claim Form, the Death Claim - Attending Physician’s Report completed by the last attending doctor (only applicable for death occurred within the first 3 Policy Years), due proof of the death and any other documents as reasonably required by FWD (including all relevant certificates, reports, evidence and other data or materials).
All such documents which can be reasonably provided by you shall be furnished at the expenses of you.
Automatic Exchange of Financial Account Information
FWD must comply with the following requirements of the Inland Revenue Ordinance to facilitate the Inland Revenue Department automatically exchanging certain financial account information:
(v) to furnish Required Information to the Inland Revenue Department.
You must comply with requests made by FWD to comply with the above listed requirements.
shall mean a sudden and unforeseen event occurring entirely beyond the control of the Insured Person and caused by violent, external and visible means.
Confinement or Confined
shall mean an admission of the Insured Person to a Hospital that is recommended by a Registered Medical Practitioner for Medical Service and as an Inpatient as a result of a Medically Necessary condition. Confinement shall be evidenced by a daily room charge invoiced by the Hospital and the Insured Person must stay in the Hospital continuously for the entire period of Confinement.
shall mean (a) any medical, physical or mental abnormalities existed at the time of or before birth, whether or not being manifested, diagnosed or known at birth; or (b) any neo-natal abnormalities developed within 6 months of birth.
Day Case Procedure
shall mean a Medically Necessary surgical procedure for investigation or treatment to the Insured Person performed in a medical clinic, or day case procedure centre or Hospital with facilities for recovery as a Day Patient. Disability
shall mean a Sickness or Disease or Injury, including any and all complications arising therefrom.
shall mean expenses incurred for Medical Services rendered with respect to a Disability.
Medically Necessary shall mean the need to have medical service for the purpose of investigating or treating the relevant Disability in accordance with the generally accepted standards of medical practice and such medical service must –
For the purpose of these Terms and Benefits, without prejudice to the generality of the foregoing, circumstances where a Confinement is considered Medically Necessary include, but not limited to –
For the purpose of exercising his prudent professional judgment in (v) to (vii) above, the attending Registered Medical Practitioner shall have regard to whether the Confinement – - (aa) is in accordance with standards of good and prudent medical practice in the locality for the medical service rendered, and, in the prudent professional judgment of the attending Registered Medical Practitioner, not rendered primarily for the convenience or the comfort of the Insured Person, his family, caretaker or the attending Registered Medical Practitioner; and - (bb) is in the setting that is most appropriate in the circumstances and in accordance with the generally accepted standards of medical practice in the locality for the medical service rendered.
shall mean, in respect of the Insured Person, any Sickness, Disease, Injury, physical, mental or medical condition or physiological degradation, including Congenital Condition, that has existed prior to the Policy Issuance Date or the Policy Effective Date, whichever is the earlier. An ordinary prudent person shall be reasonably aware of a Pre-existing Condition, where –
Reasonable and Customary
FWD shall only cover charges or expenses which FWD believes are Reasonable and Customary. Reasonable and Customary shall mean, in relation to a charge for Medical Service, such level which does not exceed the general range of charges being charged by the relevant service providers in the locality where the charge is incurred for similar treatment, services or supplies for people with similar conditions, e.g. of the same sex and similar Age, for a similar Disability, as FWD reasonably determine in utmost good faith.
The Reasonable and Customary charges will never in any circumstance exceed the actual charges incurred. FWD may exercise the right to determine whether the charges for treatment, medical services and supplies are regarded as Reasonable and Customary with reference to treatment or service fee statistics and surveys in the insurance or medical industry; internal or industry claim statistics; gazette published by the Government; and/or other pertinent source of reference in the locality where the treatments, services or supplies are provided.
FWD may exercise the right to adjust any benefit payable in relation to any charges which are not Reasonable and Customary.
Standard Ward Room shall mean a room type in a Hospital that is below a Standard Semi-private Room.
Standard Semi-private Room shall mean a single or double occupancy room in a Hospital, with a shared bath or shower room.
Standard Private Room shall mean a standard single occupancy room with an adjoining bathroom for the Insured Person’s use during his or her Confinement, but does not include any Hospital room that has its own kitchen, dining or sitting room.
The Company shall not reject any application by the Policy Holder for the transfer of ownership to –
Please make sure you are eligible for this product before applying:
Note: Online applicants will be requested to visit FWD Insurance Solutions Centres under the following circumstances: 1) Collection of policy documents upon issuance of policy; 2) Cancellation of policy during the cooling-off period; 3) Change of beneficiary; or 4) Full surrender. Under specific circumstances, we may request online applicants to visit FWD Insurance Solutions Centres for identity verification.
Both vCare medical plan and vCare Supreme medical plan are Flexi Plans certified by the Hong Kong Special Administrative Region Government under VHIS. vCare Supreme medical plan offers additional benefit for prescribed non-surgical cancer treatment and kidney dialysis.
To further protect you against the financial consequences of protracted treatments, a supplementary major medical is built in to cover 85% of the Eligible Expenses in excess of the designated bene¬fit items and limits (including per surgery limit, per day limit, maximum number of days per Policy Year and per Policy Year benefit limit), up to HKD100,000 per Disability per Policy Year.