Like life itself, medical protection is best when it’s as simple as it can be. vCANsurance Medical Plan (“the Plan”), providing comprehensive yet straightforward coverage, is designed with simplicity in mind. With the Plan, you will be able to advance to the next milestone on your wonderful life journey with peace of mind.
vCANsurance Medical Plan is a Flexi Plan certified by the Hong Kong Special Administrative Region Government under the Voluntary Health Insurance Scheme (“VHIS”) and is underwritten by FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability).
(VHIS Plan Certification Number:
F00051-01-000-03 for Standard benefit level;
F00051-02-000-03 for Superior benefit level).
VHIS provider registration number is 00036
Registration effective on 28 February 2019
The Plan provides full coverage1 on a wide range of hospitalisation and surgical expenses, and 2 levels of Hospital accommodation options anywhere in the world2 (up to Standard Semi-Private Room3 for Superior benefit level). Without Annual Benefit Limit and Lifetime Benefit Limit, Eligible Expenses and/or other expenses which are reasonable and customary incurred can be reimbursed up to HKD850,000 and HKD650,000 per Disability4 per Policy Year for Superior and Standard benefit levels respectively.
By combining “per Disability4” and “per Policy Year” reimbursement basis, an innovative concept of “per Disability4 per Policy Year” claims mechanism is introduced in the Plan, enabling you to utilise your coverage by having the limits of individual benefit items and the aggregate limit per Disability4 per Policy Year counted afresh for each Disability4 and in each Policy Year.
The Plan provides full coverage1 on a wide range of medical expenses, including Prescribed Non-surgical Cancer Treatments5, kidney dialysis6 (including the rental cost of a kidney dialysis machine for use at home) and organ or bone marrow transplantation. On top of the respective aggregate limit per Disability4 per Policy Year of up to HKD850,000 (for Superior benefit level) and HKD650,000 (for Standard benefit level), you are entitled to an additional benefit for these three kinds of treatments of up to HKD850,000 per Disability4 per Policy Year (for Superior benefit level) or HKD650,000 per Disability4 per Policy Year (for Standard benefit level), which further eases your burden throughout your treatment journey.
You will be provided with an additional cash benefit under the following circumstance(s) if relevant Eligible Expenses are payable:
• Cash benefit for Day Case Procedure: The surgery conducted is a Day Case Procedure. [First-in-VHIS-market7] Cash benefit will be doubled up if the Insured Person receives designated Day Case Procedures at a Designated Healthcare Services Provider8,
• Cash benefit for major and complex surgeries [First-in-VHIS-market7]: You need to undergo a surgical procedure which is categorized as major or complex according to the Schedule of Surgical Procedures or as reasonably determined by us if the surgical procedure is not included in the Schedule of Surgical Procedures, or
• Cash benefit for Confinement in Intensive Care Unit in Hong Kong [First-in-VHIS-market7]: You have been Confined in Intensive Care Unit for at least 3 consecutive days in Hong Kong
The Plan covers rehabilitation treatment6 and post-Confinement home nursing6, so your financial burden will be lightened and you can focus on recovery.
If you haven’t made any claim for the Plan for 2 or more consecutive Policy Years immediately prior to Renewal9, the Plan will offer you no claims premium discount10 on your next Renewal9 premium regardless of your Age. Besides, any benefits paid under relevant benefits items for any designated Day Case Procedure(s) performed at any Designated Healthcare Services Providers8, which are performed on the Insured Person during the no claims period, shall not affect the eligibility for no claims premium discount10. You may enjoy individual and extra no claims premium discount10 of up to 30% by getting insured and staying healthy with your family.
The Plan includes thoughtful medical coverage for your newborn baby11,12 for one year at no extra cost after your Policy has been in force for 2 or more consecutive Policy Years. There is no limit to the number of times you can enjoy this benefit, but it is applicable once only to each newborn.
The Plan offers you the wellness joy benefit11,13 for reimbursing the expenses on Wellness Activity(ies) including travel, fitness / wellness course or health check-up up to HKD2,000 for Superior benefit level and HKD1,000 for Standard benefit level once every five consecutive Policy Years to give you an extra incentive to stay healthy.
• CANcierge11,14 for support services with cashless facility tailor-made exclusively to meet your needs
• Second Medical Opinions Service11,14 provided by some of the highest-ranked US medical institutions
• International SOS 24-hour Worldwide Assistance Service11,14
• Guaranteed Renewable9 up to Age 100 (attained age) of the Insured Person
• Any illness, Disease or Congenital Condition that was an unknown Pre-existing Condition at the time of Application will be fully covered by the Plan starting from the 31st day of the first Policy Year. Furthermore, the scope of protection is extended to cover Congenital Condition(s) having manifested or been diagnosed at any Age the Insured Person attains, so that you are well guarded even when you suffer from unknown Pre-existing Conditions
• You may be eligible for tax deduction of up to HKD8,00015 per Insured Person per year of assessment for premium you paid
Eligible customers can migrate their existing designated FWD individual indemnity hospital insurance plan to designated FWD certified plans under Voluntary Health Insurance Scheme.

Whenever you need information or assistance, FWD professional health assistance services, including CANcierge, Second Medical Opinion Services and International SOS 24-hour Worldwide Assistance Services are always here to help.
FWD partners with EC Healthcare to launch a diversity of health assistance services, endeavouring to change the way people feel about insurance from prevention and wellness, treatment to recovery.

FWD integrates digital elements into FWD Care and launches a network doctor eBooking function for individual medical insurance on FWD eServices, a one-stop, 24/7 policy service hub. Eligible customers can now make an appointment anytime, anywhere for the following services, including:
• Designated day surgeries performed in Hong Kong and cashless facility (including outpatient colonoscopy and gastroscopy service, cataract surgery and wart treatment)
• Hong Kong doctor’s referral and cashless facility for covered cancers
Network doctor eBooking function is now available on FWD eServices, allowing you to access the eBooking platform of our partner anytime, anywhere to book for services needed, such as designated day surgeries and cashless facility, doctor referral service, and Mainland China VIP hospitals network appointment and accompanying services.
The eBooking function is user-friendly and convenient. Check out the video now to learn more!

Efficient and seamless claims resolution cashless facility for outpatient colonoscopy and gastroscopy service, cataract surgery and wart treatment in designated network specialist day surgery centres

Apart from contacting HealthMutual Group by phone or via WhatsApp or WeChat to make an appointment, with the help from a financial advisor, you can instantly make an appointment and apply for the efficient and seamless claims resolution and cashless facility for outpatient colonoscopy, gastroscopy, cataract surgery and wart treatment in designated network specialist medical service centres

FWD partners with HKSH medical group to make available a pioneering cancer and rehabilitation planning consultation service to FWD customers of designated insurance plans in the event of a cancer diagnosis.
Client can also obtain the policy provisions from your FWD financial advisor or our Service Hotline at +852 3123 3123.
The product information in this website is for reference only and does not contain the full terms and conditions, key product risks and full list of exclusions of the policy. For the details of benefits and key product risks, please refer to the product brochure; and for exact terms and conditions and the full list of exclusions, please refer to the policy provisions of the plan.
FWD professional health assistance services and other ancillary services are provided by a third-party service provider. Terms and conditions apply. FWD makes no representation, warranty or undertaking as to the availability and quality of the service. FWD shall not accept any responsibility or liability for their services, opinions, treatment, negligence, omission or failure to act by such third-party service providers. FWD reserves the right to replace any of such service provider or cease and/or suspend the provision of such services without prior notice. This service is optional. The provision of such service and your acceptance of the same shall constitute a separate contract between you and the third party service provider and does not form part of the Terms and Benefits of vCANsurance Medical Plan. FWD does not provide any medical advice and you should consult your own medical advisors for professional advice.
This promotion material is intended to be distributed in the Hong Kong Special Administrative Region only and shall not be construed as an offer to sell, a solicitation to buy or the provision of any insurance products of FWD Life outside the Hong Kong Special Administrative Region. All selling and application procedures of the promotion must be conducted and completed in the Hong Kong Special Administrative Region.
This product is underwritten by FWD Life Insurance Company (Bermuda) Limited, a company incorporated in Bermuda with limited liability ("FWD Life/ FWD"). FWD Financial Limited is an appointed and licensed insurance agency of FWD Life. (License No. FA2568)