Online Personal Insurance Claims

Making insurance claims fast and easy

Check your cover

It's always a good idea to first check that your policy covers your claim. You can do this through the FWD Moments app. Using FWD Moments, you can also check our network of hospitals that offer cashless medical treatment.
Download the app below.

Want to make a claim?
Find out about our fast and easy claims process.

Find a form

Claim preparation

Claim process

Our latest promotions
Term Critical Illness Insurance
MyCover Critical Illness Plan
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And Free Medical Checkup Service! Market pioneer to offer additional medical coverage on Big 3 Diseases.
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Life Insurance
MyTerm term life insurance plan
70% off
first year premium
And Free Medical Checkup Service! Coverage up to HK$4 million.
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Voluntary Health Insurance Scheme Flexi Plan
VHIS Flexi Plan – vPrime
premium waiver
It offers reimbursement for medical expenses including full cover for a range of hospitalisation and surgical expenses, and the coverage of other medical costs needed for your recovery.
Promo Code:
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Frequently asked questions
Usually, all claim payments will be made in the policy currency. Upon request, a US dollar policy can be paid in Hong Kong dollars.
This depends on the plan that you have. Please refer to the hospitalisation claim process on our website.
Yes. If your attending doctor charges you for the report, you will be responsible for the payment.
This is something we’re very excited about! Our smart technology uses algorithms to ensure we can pay and process certain claims in (quite literally) seconds. This includes all FWD life insurance personal accident claims of up to HK$5,000. As part of this we use smart text reading technology to read and validate receipts and other documentation. Your data and personal information are always kept secure and safe.
See more FAQs

Need help with your claim?

No problem. These are the different ways we can help and support.

Call customer support

We’re here to help Mon - Fri 9am – 6pm and Sat 9am – 1pm.


Drop us an email via and we’ll get back to you as soon as possible

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