Online Personal Insurance Claims
Making insurance claims fast and easy
Check your cover
It's always a good idea to first check that your policy covers your claim. You can do this through the FWD eServices app, and you can also check our network of hospitals that offer cashless medical treatment.
Download FWD eServices app
Frequently asked questions
Can I ask for my claims payment made in different currency?
Usually, all claim payments will be made in the policy currency. Upon request, a US dollar policy can be paid in Hong Kong dollars.
What documents do I need for filing a hospitalization claim?
This depends on the plan that you have. Please refer to the hospitalisation claim process on our website.
Do I have to pay for my medical report fee?
Yes. If your attending doctor charges you for the report, you will be responsible for the payment.
Can you tell me about your instant claims service?
This is something we’re very excited about! Our smart technology uses algorithms to ensure we can pay and process certain claims in (quite literally) seconds. This includes all FWD life insurance personal accident claims of up to HK$5,000. As part of this we use smart text reading technology to read and validate receipts and other documentation. Your data and personal information are always kept secure and safe.
Need help with your claim?
No problem. These are the different ways we can help and support.
繁
Visit your local FWD site
Hong Kong
©Copyright 2023 FWD Financial Limited. All rights reserved
繁
Visit your local FWD site
Hong Kong
©Copyright 2023 FWD Financial Limited. All rights reserved