Online Personal Insurance Claims

Making insurance claims fast and easy

Check your cover

It's always a good idea to first check that your policy covers your claim. You can do this through the FWD eServices app, and you can also check our network of hospitals that offer cashless medical treatment.
Download FWD eServices app

Want to make a claim?

Find out about our fast and easy claims process.

Find a form

Claim preparation

Claim process

Learn more about claims

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Frequently asked questions

Can I ask for my claims payment made in different currency?

Usually, all claim payments will be made in the policy currency. Upon request, a US dollar policy can be paid in Hong Kong dollars.

What documents do I need for filing a hospitalization claim?

This depends on the plan that you have. Please refer to the hospitalisation claim process on our website.

Do I have to pay for my medical report fee?

Yes. If your attending doctor charges you for the report, you will be responsible for the payment.

Can you tell me about your instant claims service?

This is something we’re very excited about! Our smart technology uses algorithms to ensure we can pay and process certain claims in (quite literally) seconds. This includes all FWD life insurance personal accident claims of up to HK$5,000. As part of this we use smart text reading technology to read and validate receipts and other documentation. Your data and personal information are always kept secure and safe.

See more FAQs

Need help with your claim?

No problem. These are the different ways we can help and support.

Call customer support

We’re here to help Mon - Fri 9am – 6pm and Sat 9am – 1pm.

Drop us an email via cs.hk@fwd.com and we’ll get back to you as soon as possible

More support

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3123 3338

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Visit your local FWD site

Hong Kong