Online Personal Insurance Claims

Making insurance claims fast and easy

Check your cover

It's always a good idea to first check that your policy covers your claim. You can do this through the FWD Moments app. Using FWD Moments, you can also check our network of hospitals that offer cashless medical treatment.
Download the app below.

Want to make a claim?

Find out about our fast and easy claims process.

Find a form

Claim preparation

Claim process

Our latest promotions

Term Critical Illness Insurance

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Life Insurance

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first year premium

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Voluntary Health Insurance Scheme Flexi Plan

VHIS Flexi Plan – vPrime

5-month

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It offers reimbursement for medical expenses including full cover for a range of hospitalisation and surgical expenses, and the coverage of other medical costs needed for your recovery.

Promo Code:

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Frequently asked questions

Can I ask for my claims payment made in different currency?

Usually, all claim payments will be made in the policy currency. Upon request, a US dollar policy can be paid in Hong Kong dollars.

What documents do I need for filing a hospitalization claim?

This depends on the plan that you have. Please refer to the hospitalisation claim process on our website.

Do I have to pay for my medical report fee?

Yes. If your attending doctor charges you for the report, you will be responsible for the payment.

Can you tell me about your instant claims service?

This is something we’re very excited about! Our smart technology uses algorithms to ensure we can pay and process certain claims in (quite literally) seconds. This includes all FWD life insurance personal accident claims of up to HK$5,000. As part of this we use smart text reading technology to read and validate receipts and other documentation. Your data and personal information are always kept secure and safe.

See more FAQs