Online Personal Insurance Claims

Making insurance claims fast and easy

Check your cover

It's always a good idea to first check that your policy covers your claim. You can do this through the FWD eServices app, and you can also check our network of hospitals that offer cashless medical treatment.
Download FWD eServices app

Want to make a claim?
Find out about our fast and easy claims process.

Find a form

Claim preparation

Claim process

Our latest promotions
Term Critical Illness Insurance
MyCover Critical Illness Plan
50% off
first year premium
Market pioneer to offer additional medical coverage on Big 3 Diseases.
Promo Code:
Medical insurance
MyMillion Medical Plan
Up to 70% off
first year premium
Fully cover for a range of hospitalisation and surgical expenses without sub-limit at affordable premium, suitable for most of you.
Promo Code:
Life Insurance
MyTerm Plus
Up to 60% off
first year premium
10-year fixed-premium option with upgraded coverage up to HK$8 million.
Promo Code:
Show more
Frequently asked questions
Usually, all claim payments will be made in the policy currency. Upon request, a US dollar policy can be paid in Hong Kong dollars.
This depends on the plan that you have. Please refer to the hospitalisation claim process on our website.
Yes. If your attending doctor charges you for the report, you will be responsible for the payment.
This is something we’re very excited about! Our smart technology uses algorithms to ensure we can pay and process certain claims in (quite literally) seconds. This includes all FWD life insurance personal accident claims of up to HK$5,000. As part of this we use smart text reading technology to read and validate receipts and other documentation. Your data and personal information are always kept secure and safe.
See more FAQs

Need help with your claim?

No problem. These are the different ways we can help and support.

Call customer support

We’re here to help Mon - Fri 9am – 6pm and Sat 9am – 1pm.


Drop us an email via and we’ll get back to you as soon as possible

More support

Show me all support options