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No problem. These are the different ways we can help and support.

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First year premium | Add-on offer for 2nd policy【Accident Protection: 99% off】 | [Premium Double Deal] Up to HK$500 extra premium deduction

MyTerm Plus

It's always a good idea to first check that your policy covers your claim. You can do this through the [FWD eServices](https://eservices.fwd.com.hk/static/eServices.html) app, and you can also check our network of hospitals that offer cashless medical treatment. 
Download FWD eServices app


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First year premium | Add on Accident Protection at 99% off

Market pioneer to offer additional medical coverage on Big 3 Diseases.


MyCover Critical Illness Plan

1st year premium | Family Plan at 90% off | Free body check | [Premium Double Deal] Up to HK$500 extra premium deduction

Fully cover for a range of hospitalisation and surgical expenses without sub-limit at affordable premium, suitable for most of you.

MyMillion Medical Plan

10-year fixed-premium option with upgraded coverage up to HK$8 million.

Enjoy Tax Deductions​

[Premium Double Deal] Up to HK$500 extra premium deduction

Full cover for a range of hospitalisation and surgical expenses, and the coverage of other medical costs needed for your recovery. 

VHIS Flexi Plan – vPrime Medical Plan 

Buy Now​

First year premium | Add-on offer for 2nd policy 【Accident Protection: 99% off】 | [Premium Double Deal] Up to HK$500 extra premium deduction

Full medical coverage for all covered cancers.

CANsurance Cancer Protection Plan

First year premium | Add-on offer for 2nd policy【Term Life Insurance: 99% off】 | [Premium Double Deal] Up to HK$500 extra premium deduction

An accident protection plan that offers broad coverage and deep care to help you and your family bounce back from an accident.

MySafe Accident Protection Plan

Enjoy Tax Deductions

Premium waiver | Add on Term Life Insurance at 90% off

VHIS Flexi Plan – vCare

Regardless of any claims made, up to 108% refund of Total Premiums Paid at maturity!

Healthy Plus Refundable Hospital Income Plan

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See more FAQs

Usually, all claim payments will be made in the policy currency. Upon request, a US dollar policy can be paid in Hong Kong dollars.

Can I ask for my claims payment made in different currency?

This depends on the plan that you have. Please refer to the [hospitalisation claim process](https://www.fwd.com.hk/en/claims/outpatient) on our website.

What documents do I need for filing a hospitalization claim?

Yes. If your attending doctor charges you for the report, you will be responsible for the payment.

Do I have to pay for my medical report fee?

This is something we’re very excited about! Our smart technology uses algorithms to ensure we can pay and process certain claims in (quite literally) seconds. This includes all FWD life insurance personal accident claims of up to HK$5,000. As part of this we use smart text reading technology to read and validate receipts and other documentation. Your data and personal information are always kept secure and safe.

Can you tell me about your instant claims service?

Frequently asked questions

<h1 style="font-size: 14px; margin-bottom: 16px;">Online Personal Insurance Claims</h1> 
<h2>Making insurance claims fast and easy</h2>

You have completed your application already

Your information & application progress is auto-saved. A dedicated application link will be sent to <a href="mailto:{{email}}">{{email}}</a>. You can resume your online application in 30 days using the link provided.

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<h3>iOS</h3><ol><li>Open the device’s ”Settings” app..<li>Tap Privacy.<li>Tap Camera<li>Select the app you want to allow camera access for, and toggle the switch to On.</ol><h3>Android</h3><ol><li>Open the device’s “Settings” app.<li>Tap Apps or App Management.<li>Select the app you want to change permissions for.<li>Tap Permissions or Access Permissions.<li>Find Camera and set it to “Allow”.</ol>

Steps to allow camera access on mobile phone

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You can buy for yourself and your family members (maximum 6 insured persons). All insured persons who aged 18 or above are required to be present during the application.

Submission

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To protect your policy benefits, we use facial recognition to verify your identity. It is quick, secure, and once completed, you can continue your online application.

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Please leave your contact here and our Financial advisor will follow up your enquiry.

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Such redirection does not constitute endorsement, approval, warranty or representation, express or implied, by FWD Financial Limited (“FWD Financial”) of bolttech Insurance or the hypertext link, product, service or information contained or available in bolttech Insurance's website. FWD Financial is not in any way responsible for the contents available in the linked bolttech Insurance's website and shall not be responsible for any damage or losses incurred or suffered by you arising out of or in connection with your use of the link.

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Online bill payment service is available at all major banks in Hong Kong.

Login to your online banking account

Go to “Bill payments” under “Pay & Transfer” and pay premium with the following information.

Pay your premium

The cheque must be printed with the applicant’s name.

Crossed cheque with the payee name as “<strong>FWD Life Insurance Company (Bermuda) Ltd</strong>”.

Indicate application number and your name at the back of the cheque

Prepare your personal cheque

Visit one of our <a target='_blank' href='https://www.fwd.com.hk/en/support/#locatorComponent/'>FWD Insurance Solutions Centres</a> to submit.

Visit one of our <a target='_blank' href='https://www.fwd.com.hk/en/support/#locatorComponent/'>FWD Insurance Solutions Centres</a> to submit cheque.

Bring your HKID copy and confirmation email for proceeding identity verification

Please write down “<strong>initial premium for life insurance</strong>” on the envelope and send the cheque to “<strong>G.P.O Box 11832, HK</strong>

Submit cheque via any of the following ways

Submit cheque and proceed identity verification

<p>Please check during credit card information input that:</p><ul> <li>Credit card number is correct</li><li>CVV verification code is correct</li><li>Credit card is active</li><li>Credit limit is adequate for the payment</li></ul>

Payment declined. Please try again!

You will receive an SMS regarding FPS payment within 24 hours after submitting the application

Submit application and receive SMS

Click the payment link in the SMS within 72 hours of receiving it

Follow the instructions provided in the link to pay premium via FPS

Pay premium

Bring your HKID copy and confirmation email

Visit one of our <a target='_blank' href='https://www.fwd.com.hk/en/support/#locatorComponent/'>FWD Insurance Solutions Centres</a> to proceed identity verification

Proceed identity verification at FWD Insurance Solutions Centres

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I have read and understood FWD Financial Limited's (“FWD Financial”) <a href="https://www.fwd.com.hk/en/disclaimer/" target="blank">Privacy Policy</a> and <a href="https://www.fwd.com.hk/en/privacy-policy/fwd-financial-limited/" target="blank">Personal Information Collection Statement (“PICS”)</a> and agreed FWD Financial to collect and use my personal information in order to contact me for application following up matters.