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No problem. These are the different ways we can help and support.

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[November Limited] Offer

First 100 customers only · 7 days only | Add-on offer [Accident Protection 99% off]

MyTerm Plus

It's always a good idea to first check that your policy covers your claim. You can do this through the [FWD eServices](https://eservices.fwd.com.hk/static/eServices.html) app, and you can also check our network of hospitals that offer cashless medical treatment. 
Download FWD eServices app


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Check your cover

Learn more about claims

Find out about our fast and easy claims process.

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Want to make a claim?

Market pioneer to offer additional medical coverage on Big 3 Diseases. 1st-year monthly premium as low as HK$7. First 100 customers only · 7 days only | Add-on offer [Accident Protection 99% off]


MyCover Critical Illness Plan

Full coverage for a range of hospitalisation and surgical expenses with no sub-limits. 1st-year monthly premium as low as HK$14.
First 100 customers only · 7 days only | Add-on offer [Accident Protection 99% off]

MyMillion Medical Plan

Total compensation up to HK$24 million. 1st-year monthly premium as low as HK$3.
First 100 customers only · 7 days only | Add-on offer [Accident Protection 99% off]

Enjoy Tax Deductions​

Add-on offer [Accident Protection 99% off]

Tax deduction up to HK$8,000 per insured person per year. [November Limited] Extra free Alzheimer's disease screening (worth HK$3,600) + free body check (worth HK$1,120) + extra premium coupon up to HK$500!

VHIS Flexi Plan – vPrime Medical Plan 

Buy Now​

First year premium | Add-on offer for 2nd policy 【Accident Protection: 90% off】

Full medical coverage for all covered cancers.

CANsurance Cancer Protection Plan

Add-on offer for 2nd policy [Term Life 1st yr 90% off]

1st-year monthly premium as low as HK$19. [November Limited] Extra premium coupon up to HK$500!

MySafe Accident Protection Plan

Enjoy Tax Deductions

Premium waiver | Add on Term Life Insurance at 90% off

VHIS Flexi Plan – vCare

Buy Now

Regardless of any claims made, up to 108% refund of Total Premiums Paid at maturity!

Healthy Plus Refundable Hospital Income Plan

Our latest promotions

See more FAQs

Usually, all claim payments will be made in the policy currency. Upon request, a US dollar policy can be paid in Hong Kong dollars.

Can I ask for my claims payment made in different currency?

This depends on the plan that you have. Please refer to the [hospitalisation claim process](https://www.fwd.com.hk/en/claims/outpatient) on our website.

What documents do I need for filing a hospitalization claim?

Yes. If your attending doctor charges you for the report, you will be responsible for the payment.

Do I have to pay for my medical report fee?

This is something we’re very excited about! Our smart technology uses algorithms to ensure we can pay and process certain claims in (quite literally) seconds. This includes all FWD life insurance personal accident claims of up to HK$5,000. As part of this we use smart text reading technology to read and validate receipts and other documentation. Your data and personal information are always kept secure and safe.

Can you tell me about your instant claims service?

Frequently asked questions

<h1 style="font-size: 14px; margin-bottom: 16px;">Online Personal Insurance Claims</h1> 
<h2>Making insurance claims fast and easy</h2>

You have completed your application already

Your information & application progress is auto-saved. A dedicated application link will be sent to <a href="mailto:{{email}}">{{email}}</a>. You can resume your online application in 30 days using the link provided.

Application auto-saved

This application link has become invalid.

This link is no longer valid

<h3>iOS</h3><ol><li>Open the device’s ”Settings” app..<li>Tap Privacy.<li>Tap Camera<li>Select the app you want to allow camera access for, and toggle the switch to On.</ol><h3>Android</h3><ol><li>Open the device’s “Settings” app.<li>Tap Apps or App Management.<li>Select the app you want to change permissions for.<li>Tap Permissions or Access Permissions.<li>Find Camera and set it to “Allow”.</ol>

Steps to allow camera access on mobile phone

Choose a plan to view illustration summary

You can buy for yourself and your family members (maximum 6 insured persons). All insured persons who aged 18 or above are required to be present during the application.

Payment already received

Submission

Having difficulties during facial recognition?

To protect your policy benefits, we use facial recognition to verify your identity. It is quick, secure, and once completed, you can continue your online application.

What you need to apply?

How was the experience?

Please leave your contact here and our Financial advisor will follow up your enquiry.

1 step away from getting support

The form number is on the letter we have mailed to you about EBeyond. It is required to verify your eligibility.

Such redirection does not constitute endorsement, approval, warranty or representation, express or implied, by FWD Financial Limited (“FWD Financial”) of bolttech Insurance or the hypertext link, product, service or information contained or available in bolttech Insurance's website. FWD Financial is not in any way responsible for the contents available in the linked bolttech Insurance's website and shall not be responsible for any damage or losses incurred or suffered by you arising out of or in connection with your use of the link.

We’ve received your request!

Indicate all the jurisdiction of residence (including Hong Kong) where the account holder is a resident for tax purposes and the account holders TIN for each jurisdiction indicated. If a TIN is unavailable, provide the appropriate reason.

Jurisdiction of Residence and Taxpayer Identification Number or its Functional Equivalent (“TIN”)*

Please leave us your details below and we’ll get back to you shortly.

We are unable to accept your application online at this moment. Please leave your contact here and we will contact you within 5 working days to follow up your application. You can also call our financial advisor at {{tel}} during office hour (10:30am to 6:30pm).

Thank you for your interest in our product

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I have read and understood FWD Financial Limited's (“FWD Financial”) <a href="https://www.fwd.com.hk/en/privacy-policy/fwd-financial-limited/" target="blank">Privacy Policy</a> and <a href="https://www.fwd.com.hk/en/privacy-policy/fwd-financial-limited/" target="blank">Personal Information Collection Statement (“PICS”)</a> and agreed FWD Financial to collect and use my personal information in order to contact me for application following up matters.

Where should we save your progress?

Let’s get started

Auto saved application. Complete application in as fast as 5 minutes.

Get insured is only a few clicks away

Online bill payment service is available at all major banks in Hong Kong.

Login to your online banking account

Go to “Bill payments” under “Pay & Transfer” and pay premium with the following information.

Pay your premium

The cheque must be printed with the applicant’s name.

Crossed cheque with the payee name as “<strong>FWD Life Insurance Company (Bermuda) Ltd</strong>”.

Indicate application number and your name at the back of the cheque

Prepare your personal cheque

Visit one of our <a target='_blank' href='https://www.fwd.com.hk/en/support/#locatorComponent/'>FWD Insurance Solutions Centres</a> to submit.

Visit one of our <a target='_blank' href='https://www.fwd.com.hk/en/support/#locatorComponent/'>FWD Insurance Solutions Centres</a> to submit cheque.

Bring your HKID copy and confirmation email for proceeding identity verification

Please write down “<strong>initial premium for life insurance</strong>” on the envelope and send the cheque to “<strong>G.P.O Box 11832, HK</strong>

Submit cheque via any of the following ways

Submit cheque and proceed identity verification

Please choose a payment option and complete the payment <b>within {{days}} days</b> after submitting the application.

Payment declaration

Reference exchange rate is updated

<p>Please check during credit card information input that:</p><ul> <li>Credit card number is correct</li><li>CVV verification code is correct</li><li>Credit card is active</li><li>Credit limit is adequate for the payment</li></ul>

Payment declined. Please try again!

FPS Payment

Please scan the QR code below to complete your payment.

Open the FPS payment page using the button below or via the confirmation email we sent you.

Open the FPS Payment Page

Follow the instructions on the FPS payment page to complete your payment.

Complete your payment with FPS

Bring your HKID copy and confirmation email

Visit one of our <a target='_blank' href='https://www.fwd.com.hk/en/support/#locatorComponent/'>FWD Insurance Solutions Centres</a> to proceed identity verification

Proceed identity verification at FWD Insurance Solutions Centres

Payment success!

After scanning the QR code, please stay on this page while we process your payment. Your payment status will be updated here within 60 seconds.<br/> If you have any questions, <a style="text-decoration: underline; cursor: pointer;" data-contact-popup="true">please contact us</a>.

How to pay premium by online banking?

You will earn YUU Points once this policy is successfully issued.

Earn {{points}} YUU Points

Please enter your title

I have read and understood FWD Financial Limited's (“FWD Financial”) <a href="https://www.fwd.com.hk/en/disclaimer/" target="blank">Privacy Policy</a> and <a href="https://www.fwd.com.hk/en/privacy-policy/fwd-financial-limited/" target="blank">Personal Information Collection Statement (“PICS”)</a> and agreed FWD Financial to collect and use my personal information in order to contact me for application following up matters.