For a better customer experience, the site is undergoing a scheduled system enhancement.  Quoting and application services are suspended at the moment.  Sorry for any inconvenience caused.

title

name

email

mobile

enquiry

isDateTimeChecked

preferredDateString

preferredTimeString

pics

marketPreference

Please leave us your details below and we'll get back to you shortly.

These are the different ways we can help and support. 


Show me more support option

More support

Our three-step claims process makes claiming quick and easy. 

Learn more 

Make a claim

We’re here to help Mon -  Fri 9am – 6pm and Sat 9am – 1pm. 

Call 3123 3123

Call customer support

Drop us an email via cs.hk@fwd.com and we’ll get back to you as soon as possible. 

Send an email 

Email

Contact us

Need help?

Online Referral Program

Life insurance

Buy online

Critical illness insurance

Accident insurance

VHIS

Compare Medical Plans​

Savings insurance

Medical insurance

Essent Combo

Travel and Overseas study insurance

Car insurance

Home insurance

Health and Medical insurance

Connect offline

Saving and Life insurance 

Premium Refundable Plans

Products

Go to FWD Shop

LIfe

Critical Illness

Cancer

Motor

Get a quote now

Support

Claims

Cashless facility

Services

I am...

Spoiled for choice

Offers

Blog

FWD Max

About us

FWD Logo

Buy Now

First year premium | Add-on offer for 2nd policy【Critical Illness Insurance: 90% off】 | [Instant Double Rewards] Up to HK$888 extra premium deduction

MyTerm Plus

Login now

We’ve designed FWD eServices so that you can manage your insurance quickly, easily and at the exact right time that suits you.

Change of payment option

Change of beneficiary

Change of contact information

Acknowledgement of policy receipt

Let’s make insurance easier online

Download FWD eServices app to manage your insurance easily, enjoy simple online claims and fast payouts.

Download app

Appstore

Google Play

Simpler, faster and smoother insurance experience!

First year premium | Add on Term Life Insurance at 90% off | [Instant Double Rewards] Up to HK$888 extra premium deduction

Market pioneer to offer additional medical coverage on Big 3 Diseases.


MyCover Critical Illness Plan

1st year premium | Family Plan at 70% off | Free body check | [Instant Double Rewards] Up to HK$888 extra premium deduction

Fully cover for a range of hospitalisation and surgical expenses without sub-limit at affordable premium, suitable for most of you.

MyMillion Medical Plan

10-year fixed-premium option with upgraded coverage up to HK$8 million.

Enjoy Tax Deductions​

[Instant Double Rewards] Up to HK$888 extra premium deduction

Full cover for a range of hospitalisation and surgical expenses, and the coverage of other medical costs needed for your recovery. 

VHIS Flexi Plan – vPrime Medical Plan 

Buy Now​

First year premium | Add-on offer for 2nd policy 【Term Life Insurance: 90% off】 | [Instant Double Rewards] Up to HK$888 extra premium deduction

Full medical coverage for all covered cancers.

CANsurance Cancer Protection Plan

First year premium | Add-on offer for 2nd policy【Term Life Insurance: 90% off】 | [Instant Double Rewards] Up to HK$888 extra premium deduction

An accident protection plan that offers broad coverage and deep care to help you and your family bounce back from an accident.

MySafe Accident Protection Plan

Enjoy Tax Deductions

Premium waiver | Add on Term Life Insurance at 90% off

VHIS Flexi Plan – vCare

Regardless of any claims made, up to 108% refund of Total Premiums Paid at maturity!

Healthy Plus Refundable Hospital Income Plan

Our latest promotions

See more FAQs

After submitting your online application, you will receive a confirmation email with policy reference number. You are also welcomed to contact us at 3123 3338 to learn about your application status.

How do I know if my application is successful?

After policy issuance, you can login to <a href="https://eservices.fwd.com.hk/web/fwd/login/index" target="_blank">FWD eServices website</a> or download FWD eServices app to check your policy document and edit your personal information.

How do I check my policy document?

You would need your HKID card and credit card for online payment during application.


What document do I need for online application?

Please contact our financial advisor at 3180 0658 for further assistance.

I am unsure about my health conditions during application, what should I do?

Claim method varies by protection categories, please click <a href="https://www.fwd.com.hk/en/claims/" target="_blank">here</a> for full claim support details.

How do I file a claim?

Frequently asked questions

<h1 style="font-size: 14px; margin-bottom: 16px;">Online Insurance Customer Support</h1> 
<h2>We’re here to help every step along the way</h2>

You have completed your application already

Your information & application progress is auto-saved. A dedicated application link will be sent to <a href="mailto:{{email}}">{{email}}</a>. You can resume your online application in 30 days using the link provided.

Application auto-saved

This application link has become invalid.

This link is no longer valid

<h3>iOS</h3><ol><li>Open the device’s ”Settings” app..<li>Tap Privacy.<li>Tap Camera<li>Select the app you want to allow camera access for, and toggle the switch to On.</ol><h3>Android</h3><ol><li>Open the device’s “Settings” app.<li>Tap Apps or App Management.<li>Select the app you want to change permissions for.<li>Tap Permissions or Access Permissions.<li>Find Camera and set it to “Allow”.</ol>

Steps to allow camera access on mobile phone

Choose a plan to view illustration summary

You can buy for yourself and your family members (maximum 6 insured persons). All insured persons who aged 18 or above are required to be present during the application.

Submission

Having difficulties during facial recognition?

To protect your policy benefits, we use facial recognition to verify your identity. It is quick, secure, and once completed, you can continue your online application.

What you need to apply?

How was the experience?

Please leave your contact here and our Financial advisor will follow up your enquiry.

1 step away from getting support

Such redirection does not constitute endorsement, approval, warranty or representation, express or implied, by FWD Financial Limited (“FWD Financial”) of bolttech Insurance or the hypertext link, product, service or information contained or available in bolttech Insurance's website. FWD Financial is not in any way responsible for the contents available in the linked bolttech Insurance's website and shall not be responsible for any damage or losses incurred or suffered by you arising out of or in connection with your use of the link.

We’ve received your request!

Please leave us your details below and we’ll get back to you shortly.

Leave a message

Name

One-Time-Password verification

OTP verification

OTP verification fail

Online bill payment service is available at all major banks in Hong Kong.

Login to your online banking account

Go to “Bill payments” under “Pay & Transfer” and pay premium with the following information.

Pay your premium

The cheque must be printed with the applicant’s name.

Crossed cheque with the payee name as “<strong>FWD Life Insurance Company (Bermuda) Ltd</strong>”.

Indicate application number and your name at the back of the cheque

Prepare your personal cheque

Visit one of our <a target='_blank' href='https://www.fwd.com.hk/en/support/#locatorComponent/'>FWD Insurance Solutions Centres</a> to submit.

Visit one of our <a target='_blank' href='https://www.fwd.com.hk/en/support/#locatorComponent/'>FWD Insurance Solutions Centres</a> to submit cheque.

Bring your HKID copy and confirmation email for proceeding identity verification

Please write down “<strong>initial premium for life insurance</strong>” on the envelope and send the cheque to “<strong>G.P.O Box 11832, HK</strong>

Submit cheque via any of the following ways

Submit cheque and proceed identity verification

<p>Please check during credit card information input that:</p><ul> <li>Credit card number is correct</li><li>CVV verification code is correct</li><li>Credit card is active</li><li>Credit limit is adequate for the payment</li></ul>

Payment declined. Please try again!

You will receive an SMS regarding FPS payment within 24 hours after submitting the application

Submit application and receive SMS

Click the payment link in the SMS within 72 hours of receiving it

Follow the instructions provided in the link to pay premium via FPS

Pay premium

Bring your HKID copy and confirmation email

Visit one of our <a target='_blank' href='https://www.fwd.com.hk/en/support/#locatorComponent/'>FWD Insurance Solutions Centres</a> to proceed identity verification

Proceed identity verification at FWD Insurance Solutions Centres

Please enter your title

I have read and understood FWD Financial Limited's (“FWD Financial”) <a href="https://www.fwd.com.hk/en/disclaimer/" target="blank">Privacy Policy</a> and <a href="https://www.fwd.com.hk/en/privacy-policy/fwd-financial-limited/" target="blank">Personal Information Collection Statement (“PICS”)</a> and agreed FWD Financial to collect and use my personal information in order to contact me for application following up matters.