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FWD Be True
Expressing true thoughts and feelings is impactful. We connect, resonate and get inspired through candid conversations.
At FWD, we embrace the spirit of speaking one’s mind. We listen to what people really think and share their thoughts just as they are – nothing more, nothing less. Be you, be true and be frank with us.
What’s more, we are going to seek truth from facts, demonstrating our dedication to insurance excellence through our genuinely designed products, heartfelt services and authentic data.
Ivan, the ultimate people-pleaser, says, “I’m your dedicated organising guru at your service.”
Say goodbye to Ivan and enjoy the ultimate convenience with FWD eServices9. It’s your all-in-one platform to manage insurance policies, file claims, find doctors, and more.
Sharon, a company veteran, says "Is there anything you've been passionately pursuing for 10 years?”
FWD has been firmly rooted in Hong Kong for over 10 years! Since we started out in this dynamic city in 1977, we’ve been changing the way people feel about insurance through our customer-led approach and digitally-enabled experiences.
- No. 1 by percentage growth of life insurance intermediaries’ headcount in Hong Kong.1
- New business sales from local customers soared by nearly 20% YoY,2 outperforming the industry.
Mrs. Chan, a frequent market shopper, says, “Fingers crossed that I’d never have to file a claim!“
Mr. Chan from FWD’s claims department: “But with FWD, if you ever have to, you can file claims, get approval and receive prompt payment in as fast as 37 seconds!"3
Zoey, a fashion and beauty enthusiast, says, “It’s impossible to get concert tickets!”
Over 910,000 people enjoyed 26 concerts and events through FWD MAX last year. Can't get a ticket this time? We’ve got you covered for the next shows – register for a free membership now to get a HK$50 supermarket voucher, 250 MAX points4 and a chance to enter lucky draws for show tickets!
Katie, a busy office worker, says, “Everything is urgent! Do you think things can be done with just a click?”
FWD makes the insurance journey easy! From medical, life, home to travel, FWD online insurance platform covers it all with expert support. Take some time to think about the protection you need with FWD. Get insurance protection in just one click!
Apply online with the promo code "BeTrue" for up to 70% off your first-year premium!5
Michelle, a hopeless romantic, says, "I want no gap in our relationship!"
FWD’s vPrime Signature Medical Plan bridges the gap in your health protection coverage and extends strong support, offering:
- Up to HK$16 million in Annual Benefit Limit6
- 6 flexible Deductible options7
- Waived Deductibles for designated crises8
VHIS provider registration number: 00036; vPrime Signature Medical Plan VHIS Plan Certification Number: F00070; vPrime Signature Medical Plan is a Flexi Plan certified by the Government under the Voluntary Health Insurance Scheme (“VHIS”) and is underwritten by FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability). The above product information does not include the complete terms and conditions of the policy and is subject to the terms and conditions of the relevant plan. For details on the specific features, benefits and complete terms and conditions, exclusions and major product risks of the above life insurance product, please refer to the FWD HK website, the relevant product brochures and policy terms. Before proceeding, please confirm you understand this product’s features and that it fits your need(s). This promotion material is intended to be distributed in Hong Kong only and shall not be construed as an offer to sell, a solicitation to buy or the provision of any insurance products of FWD Life outside Hong Kong. All selling and application procedures of the promotion must be conducted and completed in Hong Kong.
Mimi, an office social butterfly, says, “We must get together for a drink sometime!”
However, that would probably never happen. At FWD, we truly mean what we say. Our customer support team is dedicated to offer immediate solutions to customers’ questions and issues, reaching a first-contact resolution rate of 98%.10
Auntie Wah, a cleaner at a radio station, says, “Another “participation award”? I’m good, thanks.”
FWD is the only insurer recognised as “10Life Health Insurer of the Year” and receives the most 5-star ratings - a total of 16 - in Hong Kong for its health protection products.11 This’s definitely a prestigious accolade!
David, a second-generation rich who extends his love to his sweetheart’s family, says, “Only money matters? What about love?”
FWD goes beyond claims. From preventation, treatment to recovery, FWD Care provides physical and mental support to you and your family.
Ah Keung, a binge-watcher and a music lover, says, “Of course I have family subscriptions for music and streaming services.”
Now it’s time to think about a plan that offers protection for you and your children.
Here at FWD, one plan can benefit two generations.
vFamily Medical Plan (VHIS)
- Worldwide13 full coverage14 for a wide range of hospitalisation and surgical expenses
- Extra rewards for staying healthy and enjoying individual and famliy’s no claims premium discount available up to 30%
Family Booster for Child Option15 offers optional benefits without the need of providing health evidence, a first-in-Hong Kong16 initiative.
- The coverage for each of your current and/or future children will remain effective until he/she reaches age 19 (attained age)
Includes the option to apply for a designated medical plan17 for your child at specified ages
vFamily Medical Plan is a Flexi Plan certified by the Government under the Voluntary Health Insurance Scheme (“VHIS”) and is underwritten by FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability) (VHIS provider registration number: 00036). Family Booster for Child Option is an optional benefit selected by the policyholder at the time of application and is not part of the VHIS Certified Plan – vFamily Medical Plan. Individual and extra no claims premium discounts are not applicable to the premium of Family Booster for Child Option. Any benefit amount(s) paid under the Family Booster for Child Option shall not be counted towards any benefit limit(s) as applicable under vFamily Medical Plan and shall not affect the coverage available to the Insured Person and/or the eligibility of no claims premium discount under vFamily Medical Plan. The product information above does not contain and is subject to the full terms and benefits of the policy. For the policy benefits, coverage benefits, full terms, exclusions and key product risks of the above life insurance plans, please visit our corporate website or refer to the relevant product brochures and the policy provisions. Before proceeding, please confirm you understand this product’s features and that it fits your need(s). This advertising material is intended to be distributed in the Hong Kong Special Administrative Region only and shall not be construed as an offer to sell, a solicitation to buy or the provision of any insurance products of FWD outside the Hong Kong Special Administrative Region. All selling and application procedures of the product must be conducted and completed in the Hong Kong Special Administrative Region.
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