No Form Required, Just Call Us

FWD Tele-Claims Ambassador assists customers in the entire claims process, from filling out the claims form, explaining claims procedures, approving1 and even issuing claims settlement. All of which can be arranged over the phone to provide customers with truly convenient, simple and flexible claims experience.

We offer the following value-added services:

Waiver of original document submission2
No original document is required for claims amount of HK$2,000 or less

Instant approval
Tele-Claims Ambassador can grant instant approval for “Travel Delay" claims payment of HK$1,000 or less3

Receive claims settlement in cash within 24 hours 
Customers who collect claims reimbursement from designated
7-Eleven stores can cash out the settlement within 24 hours upon claims approval4

*This service is now available for TravelCare Insurance only and will be extended to other types of insurance products in the future.
Please do not hesitate to call our Service Hotline at 3123 3123 for more information.


  1. Tele-Claims Ambassador can only approve for “Travel Delay" claims amounted HK$1,000 or less.
  2. FWD reserves the right to request customers to provide original copy of the relevant supporting documents whenever necessary.
  3. Upon received the relevant claims proof.
  4. Only applicable to claims payment of HK$3,000 or less.

Service Hotline 3123 3123 OR