Applicable to all life insurance plans with premiums not exceeding 400,000 Hong Kong dollars.
You can easily inquire your premium through our eSevices customer platform and online chatbot
For policyholders of FWD life insurance (including most of the life, accident, critical illness or medical insurance), you can obtain premium information (including “Bill number”) hassle-free by simply chatting with our Chatbot and make a payment through online banking, cheque or ATM,
FPS
Applicable to all life insurance plans with premiums not exceeding 400,000 Hong Kong dollars.
Online banking
Available for all life insurance plans.
Service available at all major banks in Hong Kong including:
PPS
Available for selected plans only – please contact us for details.
Our PPS merchant code is 9130.
Note for customers renewing their plan(s):
Please settle your bill three days before the payment due date, and note your reference number. You’ll need this if you need to make an enquiry about your payment.
Cheque / e-Cheque
e-cheque
Available for selected plans only – please contact us for details.
Customers can email us a cheque (this must be from the customer’s own personal bank account).
Notes:
Cheque
Via cheque deposit machine (CDM) at 24-hour self-service banking centres (for HSBC and Bank of China (Hong Kong))
Via mail
For life insurance plans:
Send a cheque payable to: "FWD Life Insurance Company (Bermuda) Ltd"
For general insurance plans:
Send a cheque payable to “FWD General Insurance Company Limited”
Please clearly state the policy number on the back of the cheque. We recommend using a separate cheque for each policy.
Please cross the cheque and send it together with the payment slip to “G.P.O. Box 11832, HK”
Please note we can only accept cheques from the policyowner or insured customer(s).
ATM
Available for selected life insurance plans – please contact us for details.
HSBC and Heng Seng Bank ATMs – select “FWD life Ins.” and follow the on-screen instructions
JETCO ATMs
Bill type | Payment purpose |
01 | Renewal premium |
02 | Initial premium |
03 | Automatic premium loan repayment |
04 | Policy change/ reinstatement |
05 | Insurance levy |
We recommend you keep the deposit slip for future reference.
Our Insurance Solutions Centres
Cash / cheque / EPS
Your bill can be settled at any of our Insurance Solutions Centres by cash, cheque or EPS.
Credit card
We accept credit cards for selected insurance plans. Please contact us for more information
Visit your nearest FWD Insurance Solutions Centre
Autopay
Following all premium payments, we’ll post an official receipt within a week. If you pay premium by autopay or subscribed "eCommunication" service, you can view the receipt or payment records on FWD eServices App.
Should you have a foreign currency account and you wish to settle your policy premium(s) using foreign currency, we offer exchange rates for all our policies.
HKD policies can accept payments paid in HKD only.
AUD, CAD, EUR, GBP, RMB, SGD and USD policies can accept payments paid in corresponding policy currency or HKD only.
Exchange Rates of Foreign Currencies to Hong Kong Dollar*
Currency | Exchange Rate |
Currency | Exchange Rate |
*The above exchange rates are for reference only and are subject to change by FWD in its sole and absolute discretion without further notice.
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