Premium Payment
Our goal at FWD is to help you live life to the fullest. We’ve made it even more convenient for you to enjoy life with our hassle-free payment system by giving you the freedom of choice. Choose a payment method that is more suitable for your needs, schedule and lifestyle.
Here are the ways you can pay
By mail or drop into any of our customer service centres
Submit a crossed cheque according to your payment notification. The cheque should be made payable to: "FWD Life Insurance Company (Bermuda) Ltd" (Applicable to payment of life insurance plans); or “FWD General Insurance Company Limited” (Applicable to payment of non-life insurance plans).
Please state clearly the policy number for which the payment is made on the back of the cheque. We recommend using a separate cheque to pay for each policy.
Via email
For new business, please email to NB.echq.hk@fwd.com; for renewal, please email to renewal.echq.hk@fwd.com. Both the subject of the email and the e-cheque file itself should be named as the policy number. If the payment is to be applied towards multiple policies, the breakdown (including the policy number and the payment amount for each policy) should be included in the email content. Post-dated cheque is not allowed and physical print-out of an e-cheque image is invalid.
e-Cheque payment is not available for some plans. Please contact us for more information.
Through ATM or bank teller
Deposit to our designated HSBC accounts: 004-502-005-309001 (HK dollar policy) or 004-502-008-535274 (US dollar policy). Upon deposit, please send the original copy of the bank deposit slip to our customer service centre in Sheung Wan (address: 1/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong) or fax to 2290 7068, stating clearly the policy number for which the payment is made. Swift Code for TT is HSBCHKHH or HSBCHKHHHKH.
Payment through ATM or bank teller is not available for some plans. Please contact us for more information.
Via credit card or bank account
Complete and return the "Direct Debit / Credit Card Authorisation Form". Since this payment method takes two months to process, a pre-payment of two months' premium is required in order to match the autopay effective date.
Mainland customers who want to make autopay by using “Cross Border Long Card” may need to submit two extra authorization forms - FWD’s “Qianhai Authorisation Form” and CCBA’s “Supplementary Direct Debit Authorisation Form” in addition to the above-mentioned form for some plans. Please contact us to confirm the form(s) needed.
Autopay by credit card is not available for some plans. Please contact us for more information.
By phone or by internet
The PPS Merchant Code for FWD is 9130. A policyholder needs to settle the payment three days before the payment due date, and keep a record of the successful transaction reference number. PPS can only be used to pay renewal premiums.
PPS is not available for some plans. Please contact us for more information.
Visit us at our customer service centres
The premium can be settled at any of our customer service centres by cash, cheque or EPS.
Official Receipt
Upon receipt of a premium payment, we will issue an official receipt to the policyholder (except for payments made by autopay). The receipt will be sealed and sent to the designated address of the policyholder within a week (the mailing time will be longer for overseas clients).
Clients who make their payments by autopay can check their payment records on their annual statement or via our online interactive service.
Online Interactive ServicePay your premium the way you want
Hong Kong Dollars to 1 unit of Foreign Currency on 22-Aug-2017
* The above exchange rates are for reference only and are subject to change by FWD without prior notice.
Need help?
Still unclear?
Talk to us
24-hour Customer Hotline
3123 3123
