Fast Approval

FWD Insurance Solutions Centres in Sheung Wan and Quarry Bay can issue 30-minute claims payments for personal accident insurance policies on Life Insurance.

This service supports:

Designated Accident
Insurance plans*

Claims payments up to HK$20,000 per policy

Applications submitted at FWD Insurance Solutions Centres in Sheung Wan and Quarry Bay

*Designated Accident Insurance plans are applicable to Personal Accident Insurance Rider, Family Accident Insurance Rider, Attentive Care Accident Protection Plan/Rider and EasyCare Refundable Accident Protection Plan only. For the detailed terms and conditions of Accident Insurance plans, please refer to the relevant product brochures and policy provisions.

3 simple steps to claim

01

Visit In Person

Applicants must apply in person at our Insurance Solutions Centre in Sheung Wan or Quarry Bay.


02

Submit Applications

Submit a duly completed “Accident Insurance Claim Form” and the original supporting receipts to our Customer Engagement Representatives.


03

Issue Claims Payments

Once the application is approved, applicants will receive the claims payment cheque in approximately
30 minutes.

Sheung Wan Insurance Solutions Centre:

Shop 3, Ground Floor, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong

Opening Hours:
Mon - Fri: 9 am - 12 nn & 2 pm - 5 pm
Closed on Sat, Sun & Public Holidays

Quarry Bay Insurance Solutions Centre:

13/F, Devon House, Taikoo Place, 979 King’s Road,
Quarry Bay, Hong Kong

Opening Hours:
Mon - Fri: 9 am - 12 nn & 2 pm - 5 pm
Closed on Sat, Sun & Public Holidays

24-hour Service Hotline 3123 3123 OR

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