^#The service of handling hospitalization claim application and issuing medical claim payment in cheque in 30 minutes^{^} is only applicable for Medical Insurance plans underwritten by FWD Life Insurance Company (Bermuda) Limited (“FWD”) and policies that are effective for 2 policy years or above, customers should submit the claim applications at FWD Insurance Solutions Centre in Sheung Wan within office hours (9AM – 12Noon and 2PM – 5PM).
^{^}Processing approval and payment is as fast as 30 minutes, but the actual approval time may subject to situation from time to time and adjust accordingly.