Fast Approval

FWD Insurance Solutions Centres in Sheung Wan can issue 30-minute claim payment for medical claims.

This service supports:

Designated Medical
Insurance plans#

Claims payments up to HK$100,000 per case

Applications submitted at FWD Insurance Solutions Centre in Sheung Wan

#The service of handling hospitalization claim application and issuing medical claim payment in cheque in 30 minutes^ is only applicable for Medical Insurance plans underwritten by FWD Life Insurance Company (Bermuda) Limited (“FWD”) and policies that are effective for 2 policy years or above, customers should submit the claim applications at FWD Insurance Solutions Centre in Sheung Wan within office hours (9AM – 12Noon and 2PM – 5PM).
^Processing approval and payment is as fast as 30 minutes, but the actual approval time may subject to situation from time to time and adjust accordingly.

3 simple steps to claim


Visit In Person

Policy Owner must apply in person at our Insurance Solutions Centre in Sheung Wan.


Submit Applications

Submit a duly completed “Hospitalization/ Accident Claim Form”, relevant documents and the original supporting receipts to our Customer Engagement Representatives.


Issue Claims Payments

Once the application is approved, Policy Owner may receive the claims payment cheque as fast as 30 minutes.

Sheung Wan Insurance Solutions Centre:

7/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong

Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holiday

Service Hotline 3123 3123 OR