The MPF products distributed by FWD are now provided by Sun Life. You will be redirected to the website of the respective MPF Scheme Administrator for checking your MPF account.
Claims payments up to HK$100,000 per case
Applications submitted at FWD Insurance Solutions Centre in Sheung Wan
#The service of handling hospitalization claim application and issuing medical claim payment in cheque in 30 minutes^ is only applicable for Medical Insurance plans underwritten by FWD Life Insurance Company (Bermuda) Limited (“FWD”) and policies that are effective for 2 policy years or above, customers should submit the claim applications at FWD Insurance Solutions Centre in Sheung Wan within office hours (9AM – 12Noon and 2PM – 5PM).
^Processing approval and payment is as fast as 30 minutes, but the actual approval time may subject to situation from time to time and adjust accordingly.
Policy Owner must apply in person at our Insurance Solutions Centre in Sheung Wan.
Submit a duly completed “Hospitalization/ Accident Claim Form”, relevant documents and the original supporting receipts to our Customer Engagement Representatives.
Once the application is approved, Policy Owner may receive the claims payment cheque as fast as 30 minutes.
Shop 3, Ground Floor, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Mon - Fri: 9 am - 12 nn & 2 pm - 5 pm
Closed on Sat, Sun & Public Holidays