Please complete and submit the "Policy Services Request Form" together with a proof of address issued within the last three months for our processing.

Please complete and submit the "Policy Services Request Form" for our processing. An administration fee of HK$100 is applicable.

Please fill in the "Policy Services Request Form" with Part B completed and all arrears in premiums plus interest settled (click here for payment methods). Then submit it together with a proof of residential address issued within the last three months and a copy of your identity card for our processing.

The policyholder can withdraw the bonuses or coupons. Please complete and submit the "Policy Services Request Form" together with a copy of your identity card and a proof of residential address issued within last three months for our processing. It will take around five working days.

The policyholder can also bring the required documents and visit one of our customer service centres  for our “Quick Cheque Issuance Service”. Your request will be processed within one to two working days.

You can apply for cash coupons or bonuses withdrawal, or a loan from the policy by cheque at our customer service centre in Sheung Wan during office hours.

Maximum withdrawal amount is HK$100,000 per day per policy.

Your application via our other customer service centres will be processed within one to two working days.

Please refer to the exchange rates here.

A participating policy has five main features in general (some features only applicable to designated in-force plans):

• Guaranteed Death Benefit and other insurance payable benefits
• Guaranteed Cash Value for loan or upon surrender
• Guaranteed Cash Coupons at designated years
• Non-guaranteed Dividend declared and distributed every year
• Non-guaranteed bonus will be paid upon occurrence of certain events, such as death, surrender, maturity, or when the policy has been in-force for a predefined period of time

Please refer to the details here.

Please refer to the premium payment methods on our website.

Yes, we provide a 30-day grace period from the premium due date.

Yes, please complete and submit the "Special Arrangement of Premium Payment Application Form" to us for prior approval of any payment.

Yes, as long as the premium is settled within the grace period.

HK dollar policy : HSBC a/c 004-502-005-309001
HK dollar policy : BOC a/c 012-875-11-38213-1
US dollar policy : HSBC a/c 004-502-008-535274
US dollar policy : BOC a/c 012-875-9-235426-9

Note: The above bank accounts may be updated from time to time, please contact us for further information.

Yes, claim applications can be submitted by mail.

Please call our 24-hour Service Hotline at +852 3123 3123 or visit the Claims section on our website for further information.

Please refer to the Claims section on our website.

Please refer to the hospitalisation claim process on our website.

Except for death claim, the claim form should be signed by the policyholder. If the policyholder is also the insured person and is unable to sign the claim form, a close relative can act as the claimant and complete the form on behalf of the policyholder, with the relationship clearly stated on the claim form. We may request proof of this relationship if necessary.

Claim payments will be made in the policy currency. Upon the policyholder’s request, a US dollar policy can be paid in Hong Kong dollars. However, the exchange rate will be determined by us.

Yes. If requested, the claim cheque can be delivered directly to the policyholder. In general, however, the covering letter, settlement statement and claim cheque will be delivered through your advisor.

If the hospital accommodation is outside the benefit class covered by your policy, we may assess the amount of the expenses being claimed, or may make an adjustment to the claim settlement.

Yes. If your attending doctor charges you for the report, you will be responsible for the payment.

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