Policyholder's Identity Card.
Sick Leave Certificates
Physiotherapy / Rehabilitation Progress Report (if available)
Termination Letter / Employment Letter by Employer of the Insured (applicable to Waiver of Premium Plus only)
Certificate of Assessment (Form 7) or Certificate of Compensation Assessment (Form 5) issued by the Labour Department (if available)
To completed by the Insured.
To be completed by the attending doctor.
To be completed by the Insured.
1/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong
Drop your documents at our customer service centre (Find the nearest one here)
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.