- Do not pay or make any admission, offer or promise of payment without our written consent.
- Leave all demands, court documents and correspondence unanswered and forward to us for our immediate attention.
- Provide travel record for you or your family and the insured pet if you wish to claim for an overseas cover.
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.