1

Collect supporting documents

2

Fill out the claim form

3

Send in documents

1

Collect supporting documents

  • The Insured's Identity Card

  • Sick Leave Certificates

  • Physiotherapy / Rehabilitation Progress Report (if available)

  • Certificate of Assessment (Form 7) or Certificate of Compensation Assessment (Form 5) issued by the Labour Department (if available)

2

Fill out the claim form

3

Send in documents

By Mail
  • 1/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong

In Person
  • Drop your documents at our customer service centre (Find the nearest one here)

Submission Timeline

  1. Please provide written notice of the claim within 30 days after the date of commencement of total disability - by mail or by email to cs.hk@fwd.com.
  2. Please submit the completed claim form with required supporting documents to us within 90 days after the time the proof is required. We shall provide the necessary forms for filing proof of loss upon receipt of the notice of claim.

Remarks:
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

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