- Do not dispose the damaged item before receiving our prior approval.
- Submit any claims, writs of summons or letters from any third parties to us as soon as possible
- Do not admit any third-party liability without receiving our prior approval. Leave all demands, court documents and correspondence unanswered and forward to us for our immediate attention.
- Try to record the particulars of the injured party and the nature of loss or injury.
- Report the case to the Police immediately and provide us with the Police reference number for making inquiries.
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.