1

Collect supporting documents

2

Fill out the claim form

3

Send in documents

1

Collect supporting documents

  • Death Certificate (to be returned after being certified)

  • The Deceased’s Identity Card

  • The Beneficiary’s Identity Card

  • Policy documents

  • Related Newspaper Articles (if applicable)

2

Fill out the claim form

3

Send in documents

By Email
By Mail
  • 1/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong

Submission Timeline

  1. Please provide written notice of the claim.

Remarks:
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

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