Get Ready to Claim!

FWD has revolutionized the traditional insurance claim process, and launched the first "claim in cash" service in Hong Kong through 7-Eleven.
Customers can now choose to collect their claim payments at any 7-Eleven store in an MTR stations. Simple and easy.

This service supports*

Hospitalization plans

Travel and Personal Accident Insurance

Claims payments up to HK$3,000

* Terms and conditions apply. FWD may expand this service to more claim types in future

3 simple steps to claim


Claim Application

You can submit your claims via different channels. Once your claim is approved, you will receive an SMS confirmation from FWD.

Click here to download the claim form


Get QR Code

Click the link on the SMS and enter your HKID/ Passport number, and you will receive a QR code and a settlement letter.


Show your QR code & Receive your claim in cash

Show your QR code to the staff at any 7-Eleven store in an MTR station. Once confirmed, you will receive your claim in cash right away!

Service Hotline 3123 3123 OR