FWD’s Brand New Claims Pay-out Solution Comprehensive Follow-Up on Claims

FWD’s brand new claims pay-out service brings you a more comprehensive, efficient and convenient claims experience.


Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here to learn more.

See Claims Process

Need more details?


Get the forms you need right here

Pay premium, the way you want

We are committed to being flexible in meeting your every need. Choose to pay your premiums through a variety of methods – credit card, cheque, bank transfer, PPS or EPS.

Find out more

We’re ready to help – anytime, anywhere

Overseas emergency situations can quickly become critical, especially when you are away from home. We put a premium on responsiveness and through the International SOS 24-hour Worldwide Assistance Services, we provide our customers* with extra peace of mind while abroad.

*Worldwide Assistance Services is applicable to specific insurance plans.

Hospital and Doctor Search

Group Medical
Network Doctor Search

Hospital List

List of
Designated Hospitals for
Severe Psychiatric Illness

Life Impact Reliever Hospital List

Group Medical Network Doctor Search

You can find the group medical doctor by logging on our
eServices customer portal

  • Eligibility of services is subject to the medical plan.
  • The details of doctors and clinics are subject to change at any time without
    prior notice. You are advised to make appointment and confirm the consultation
    hours by phone prior to visiting the clinic.
  • The information contained in the doctor lists is provided for exclusive use of
    eligible members and should not be distributed for public use.

Where to find us

Insurance Solutions Centre

Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
7/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays

Service Hotline 3123 3123 OR