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Our team of Customer Engagement Representatives is at your service 24/7, even on bad weather days, to address your insurance needs. Call us at
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Need live support? Chat in real-time with our Customer Engagement Representatives to have your questions answered.
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Have questions or comments for us? Drop us an email at cs.hk@fwd.com and one of our Customer Engagement Representatives will respond to your enquiry as soon as possible.
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Drop by the nearest FWD Customer Service Centre if you need our service in person. We’ll be happy to help.
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Policy management at your fingertips
Policy management is made easy with our eServices app, where you can view and manage your FWD policies quickly. Get the eServices app now to experience convenience at your fingertips.
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Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here to learn more.
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Pay premium, the way you want
We are committed to being flexible in meeting your every need. Choose to pay your premiums through a variety of methods – credit card, cheque, bank transfer, PPS or EPS.
Find out moreWe’re ready to help – anytime, anywhere
Overseas emergency situations can quickly become critical, especially when you are away from home. We put a premium on responsiveness and through the International SOS 24-hour Worldwide Assistance Services, we provide our customers* with extra peace of mind while abroad.
*Worldwide Assistance Services is applicable to specific insurance plans.
Where to find us
Customer Service Centre
Closed on Sun & Public Holidays
Closed on Sun & Public Holidays
Closed on Sun & Public Holidays
Closed on Sat, Sun & Public Holidays
Closed on Sat, Sun & Public Holidays
Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm
Closed on Sat, Sun & Public Holidays