FWD’s Brand New Claims Pay-out Solution Comprehensive Follow-Up on Claims

FWD’s brand new claims pay-out service brings you a more comprehensive, efficient and convenient claims experience.


Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here to learn more.

See Claims Process

Need more details?


Get the forms you need right here

Pay premium, the way you want

We are committed to being flexible in meeting your every need. Choose to pay your premiums through a variety of methods – credit card, cheque, bank transfer, PPS or EPS.

Find out more

We’re ready to help – anytime, anywhere

Overseas emergency situations can quickly become critical, especially when you are away from home. We put a premium on responsiveness and through the International SOS 24-hour Worldwide Assistance Services, we provide our customers* with extra peace of mind while abroad.

*Worldwide Assistance Services is applicable to specific insurance plans.

Where to find us

In response of minimizing the spread of the coronavirus as well as to ensure the well-being of our valuable customers and staff, the Insurance Solutions Centre will be making temporary changes to our operating hours starting from 6 February 2020 (Thursday) as follows:

Insurance Solutions Centre

Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Temporary Closed Until Further Notice
1/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 6 pm
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Fri: 9 am - 6 pm
Closed on Sat, Sun & Public Holidays

24-hour Service Hotline 3123 3123 OR