FWD’s Brand New Claims Pay-out Solution Comprehensive Follow-Up on Claims

FWD’s brand new claims pay-out service brings you a more comprehensive, efficient and convenient claims experience.

First in market - Claims approved by authorized Nobel Agents

FWD strives relentlessly for excellence in claims servicing. As the first insurer with a team of professionally trained and assessed Nobel Agents authorized to pre-approve claims applications, we bring our customers a more flexible and privileged claims experiences.

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Get Ready to Claim!

FWD has revolutionized the traditional insurance claim process, and launched the first “claim in cash” service in Hong Kong through 7-Eleven. Customers can now choose to collect their claim payments at any 7-Eleven store in an MTR stations. Simple and easy.

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eService supports

FWD eServices app gives you easy access to all your insurance policies, allowing you to view key data about your policy or make changes to it from your mobile device.

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Comprehensive Follow-Up

FWD Claims Ambassadors evaluate the required claims documents and assist to expedite claims processes, such as on-the-spot claim processing and approvals upon receipt of valid applications. They help follow up on the entire claims process, including claims application assessments, filling in relevant documents, real-time claims decisions, explanation of the claims procedures and pay-outs and detailed claims settlements.

FWD Claims Ambassadors are authorized to approve claims applications, our customers can enjoy a swift and comprehensive claims resolution service at ease!

For more information, call us at 3123 3123.

Fast Approval

FWD Insurance Solutions Centres in Sheung Wan and Quarry Bay can issue 30-minute claims payments for personal accident insurance policies on Life Insurance.

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Claims

Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here to learn more.

See Claims Process

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FAQ

Get the forms you need right here

Pay premium, the way you want

We are committed to being flexible in meeting your every need. Choose to pay your premiums through a variety of methods – credit card, cheque, bank transfer, PPS or EPS.

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We’re ready to help – anytime, anywhere

Overseas emergency situations can quickly become critical, especially when you are away from home. We put a premium on responsiveness and through the International SOS 24-hour Worldwide Assistance Services, we provide our customers* with extra peace of mind while abroad.

*Worldwide Assistance Services is applicable to specific insurance plans.

Where to find us

Insurance Solutions Centre

Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
Shop 3, Ground Floor, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
Level 19, Metroplaza Tower 1, No. 233 Hing Fong Road, Kwai Fong, New Territories
Opening Hours:
Mon - Fri: 9 am - 2 pm and 3 pm - 7 pm
Closed on Sat, Sun & Public Holidays
Office E, 12/F, Legend Tower, No.7 Shing Yip Street, Kwun Tong, Kowloon
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm
Closed on Sat, Sun & Public Holidays
Unit 1720 -21, Level 17, Tower II, Grand Central Plaza, Shatin, New Territories
Opening Hours:

Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm

Closed on Sat, Sun & Public Holidays

24-hour Service Hotline 3123 3123 OR

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