We are here for you

Get answers with one call

Our team of Customer Engagement Representatives is at your service 24/7 to address your insurance needs. Call us at 3123 3123.

Chat online instantly

Need live support? Chat in real-time with our Customer Engagement Representatives to have your questions answered.

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Visit us face-to-face

Drop by the nearest FWD Customer Service Centre if you need our service in person. We’ll be happy to help.

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Policy management at your fingertips

Policy management is made easy with our eServices app, where you can view and manage your FWD policies quickly. Get the eServices app now to experience convenience at your fingertips.

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Claims

Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here to learn more.

See Claims Process

Need more details?

FAQ

Get the forms you need right here

Pay premium, the way you want

We are committed to being flexible in meeting your every need. Choose to pay your premiums through a variety of methods – credit card, cheque, bank transfer, PPS or EPS.

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We’re ready to help – anytime, anywhere

Overseas emergency situations can quickly become critical, especially when you are away from home. We put a premium on responsiveness and through the International SOS 24-hour Worldwide Assistance Services, we provide our customers* with extra peace of mind while abroad.

*Worldwide Assistance Services is applicable to specific insurance plans.

Where to find us

Customer Service Centre

Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Mon - Sat: 10 am - 8 pm
Closed on Sun & Public Holidays
1/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 8 am - 8 pm
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Sat: 8 am - 8 pm
Closed on Sun & Public Holidays
Level 19, Metroplaza Tower 1, No. 233 Hing Fong Road, Kwai Fong, New Territories
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 8 pm
Closed on Sat, Sun & Public Holidays
Office E, 12/F, Legend Tower, No.7 Shing Yip Street, Kwun Tong, Kowloon
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm
Closed on Sat, Sun & Public Holidays
Unit 1720 -21, Level 17, Tower II, Grand Central Plaza, Shatin, New Territories
Opening Hours:

Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm

Closed on Sat, Sun & Public Holidays