The MPF products distributed by FWD are now provided by Sun Life. You will be redirected to the website of the respective MPF Scheme Administrator for checking your MPF account.
We are here for you
Get answers with one call
Our team of Customer Engagement Representatives is at your service 24/7, even on bad weather days, to address your insurance needs. Call us at
Chat online instantly
Need live support? Chat in real-time with our Customer Engagement Representatives to have your questions answered.
Chat Now
We want to hear from you
Have questions or comments for us? Drop us an email at cs.hk@fwd.com and one of our Customer Engagement Representatives will respond to your enquiry as soon as possible.
Visit us face-to-face
Drop by the nearest FWD Insurance Solutions Centre if you need our service in person. We’ll be happy to help.
Check out the location
Policy management at your fingertips
Policy management is made easy with our eServices app, where you can view and manage your FWD policies quickly. Get the eServices app now to experience convenience at your fingertips.
Learn MoreClaims
Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here to learn more.
See Claims ProcessNeed more details?
FAQ
Get the forms you need right here
Pay premium, the way you want
We are committed to being flexible in meeting your every need. Choose to pay your premiums through a variety of methods – credit card, cheque, bank transfer, PPS or EPS.
Find out moreWe’re ready to help – anytime, anywhere
Overseas emergency situations can quickly become critical, especially when you are away from home. We put a premium on responsiveness and through the International SOS 24-hour Worldwide Assistance Services, we provide our customers* with extra peace of mind while abroad.
*Worldwide Assistance Services is applicable to specific insurance plans.
Where to find us
Insurance Solutions Centre
Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
Closed on Sun & Public Holidays
Shop 3, Ground Floor, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
Closed on Sun & Public Holidays
Level 19, Metroplaza Tower 1, No. 233 Hing Fong Road, Kwai Fong, New Territories
Opening Hours:
Mon - Fri: 9 am - 2 pm and 3 pm - 7 pm
Closed on Sat, Sun & Public Holidays
Closed on Sat, Sun & Public Holidays
Office E, 12/F, Legend Tower, No.7 Shing Yip Street, Kwun Tong, Kowloon
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm
Closed on Sat, Sun & Public Holidays
Closed on Sat, Sun & Public Holidays
Unit 1720 -21, Level 17, Tower II, Grand Central Plaza, Shatin, New Territories
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm
Closed on Sat, Sun & Public Holidays
LIVE CHAT