The MPF products distributed by FWD are now provided by Sun Life. You will be redirected to the website of the respective MPF Scheme Administrator for checking your MPF account.
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Have questions or comments for us? Drop us an email at cs.hk@fwd.com and one of our Customer Engagement Representatives will respond to your enquiry as soon as possible.
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Drop by the nearest FWD Insurance Solutions Centre if you need our service in person. We’ll be happy to help.
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Policy management is made easy with our eServices app, where you can view and manage your FWD policies quickly. Get the eServices app now to experience convenience at your fingertips.
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Pay premium, the way you want
We are committed to being flexible in meeting your every need. Choose to pay your premiums through a variety of methods – credit card, cheque, bank transfer, PPS or EPS.
Find out moreWe’re ready to help – anytime, anywhere
Overseas emergency situations can quickly become critical, especially when you are away from home. We put a premium on responsiveness and through the International SOS 24-hour Worldwide Assistance Services, we provide our customers* with extra peace of mind while abroad.
*Worldwide Assistance Services is applicable to specific insurance plans.
Where to find us
Insurance Solutions Centre
Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Mon - Sat: 10 am - 8 pm
Closed on Sun & Public Holidays
Closed on Sun & Public Holidays
1/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 8 am - 8 pm
Closed on Sun & Public Holidays
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Sat: 8 am - 8 pm
Closed on Sun & Public Holidays
Closed on Sun & Public Holidays
Level 19, Metroplaza Tower 1, No. 233 Hing Fong Road, Kwai Fong, New Territories
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 8 pm
Closed on Sat, Sun & Public Holidays
Closed on Sat, Sun & Public Holidays
Office E, 12/F, Legend Tower, No.7 Shing Yip Street, Kwun Tong, Kowloon
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm
Closed on Sat, Sun & Public Holidays
Closed on Sat, Sun & Public Holidays
Unit 1720 -21, Level 17, Tower II, Grand Central Plaza, Shatin, New Territories
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm
Closed on Sat, Sun & Public Holidays