Insurance Claims & Support

Get Ready to Claim!

FWD has revolutionized the traditional insurance claim process, and launched the first “claim in cash” service in Hong Kong through 7-Eleven. Customers can now choose to collect their claim payments at any 7-Eleven store in an MTR stations. Simple and easy.

No Form Required, Just Call Us

FWD’s first ever Tele-claims Ambassador Services make travel insurance claims application simpler and easier. Customers can file and submit claims by phone anytime and anywhere. Needless to fill out claims form and all can be done in a one call!

*Only applicable to TravelCare.

First in market - Claims approved by authorized Nobel Agents

FWD strives relentlessly for excellence in claims servicing. As the first insurer with a team of professionally trained and assessed Nobel Agents authorized to pre-approve claims applications, we bring our customers a more flexible and privileged claims experiences.

Comprehensive Follow-Up

FWD Claims Ambassadors evaluate the required claims documents and assist to expedite claims processes, such as on-the-spot claim processing and approvals upon receipt of valid applications. They help follow up on the entire claims process, including claims application assessments, filling in relevant documents, real-time claims decisions, explanation of the claims procedures and pay-outs and detailed claims settlements.

FWD Claims Ambassadors are authorized to approve claims applications, our customers can enjoy a swift and comprehensive claims resolution service at ease!

For more information, call us at 3123 3123.

Fast Approval

FWD Insurance Solutions Centres in Sheung Wan and Quarry Bay can issue 30-minute claims payments for personal accident insurance policies on Life Insurance.