No.1 for Customer Experience

Hong Kong's general insurance sector
  • A commissioned study conducted by Forrester Consulting leveraging the CX IndexTM framework, December 2019.
  • Forrester Research does not endorse any company included in any CX IndexTM report and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.

Live a life without hesitation and freely pursue your passion with our protection plans. We are here to provide you with the best support when you need it.

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Praise for FWD

My insurance representative from FWD always keeps me updated on my policy, and is willing to answer my every question regarding the plan. I’m absolutely delighted by his dedication.


Ms. Yau

The staff from FWD’s customer service hotline was incredibly professional, responsive, responsible, and easy to communicate with. Even though I’m based overseas, she called me multiple times to keep me updated on my claim, and addressed my enquiry immediately. I was amazed to see how much effort she made on my case.


M. Blair

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