FWD General Insurance Company Limited ("the Company")is committed to implementation and compliance with the provisions of the Personal Data (Privacy) Ordinance ("the Ordinance"). In this context the Corporate Data Protection Officer is responsible for coordinating and overseeing compliance with the Ordinance and the upholding of the Data Protection Principles set out in the Ordinance.
This Policy applies to all products and services provided by the Company and sets out how the Company may collect, use and disclose your personal information.
10. To facilitate the purposes set out in paragraphs 5 and 9 above, the Company may transfer, disclose, grant access to or share Your Personal Data with the parties set out in paragraphs 6 and 9(ii) and you acknowledge that those parties may be based outside Hong Kong and that Your Personal Data may be transferred to places where there may not be in place data protection laws which are substantially similar to, or serve the same purposes as, the Personal Data (Privacy) Ordinance.
Retention of Personal Information
No personal data is kept for longer than is necessary and that the Company will comply with all statutory and regulatory requirements in the Hong Kong Special Administrative Region concerning the retention of personally identifiable information.
For the Company’s mobile app, namely FWD e-Services (“the App”), membership registration data of data subject will be deleted within 14 days after termination of membership of the App.
The Company will ensure an appropriate level of protection for personal data in order to prevent unauthorized access, processing or other use of that data, commensurate with the sensitivity of the data and the harm that would be caused by unauthorized access to that data. It is the practice of the Company to achieve appropriate levels of security by restricting physical access to data, providing secure storage facilities and incorporating security measures into equipment in which data is held. Measures are taken to ensure the integrity, prudence, and competence of persons having access to personal data and personal data is only transmitted by secure means.
In addition, the Company takes prudent security measures to ensure personal data collected via the App are stored and transmitted under protection.
(i) For mobile app development, the App is developed by secure coding and annual penetration testing is conducted by third party security professionals.
(ii) The personal data collected via the App is stored in an encrypted database.
(iii) Data transfers between the Company and the App are made in SSL secured connection and valid session key management is in place to ensure unauthorized access is restricted and prevented.
(iv) A multi-layered defense system is used in the Company’s data centre to secure transmission and ensure effective data protection is in place.
The Company’s website may include hyperlinks to third party websites. The Company has no control over the content, accuracy, opinion expressed, and other links provided at these third party websites or how these third party websites deal with your personal data. You should visit these third party websites for details of their privacy policies in relation to their handling of your personal data.
The Company may use "cookies" to improve our internet service to you. Cookies are small data files that are automatically stored on your web browser in your computer that can be retrieved by the Company’s website. Cookies enable the Company’s website to remember you and your preferences when you visit the website and enable us to tailor the website to your needs. The information collected by cookies is anonymous visitor’s personalised settings information and contains no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. No customer personal data is stored in cookies. However, you can disable cookies by changing the settings of your web browser.
In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.
Further enquiries regarding the Company's Personal Data Protection Policy and Practices may be directed to:
The Corporate Data Protection Officer
Floor, FWD Financial Centre,
308 Des Voeux Road Central, Hong Kong
Telephone : (852) 3123 3123