Offering complimentary second medical opinion services, cancer and rehabilitation plan recommendations
Hong Kong, July 8, 2020
– FWD Hong Kong (“FWD”) announces collaboration with HKSH Medical Group (“HKSH”) to launch a pioneering cancer and rehabilitation planning consultation service, offering complimentary second medical opinion service, personalised case planning consultation, and tailored rehabilitation plan recommendations. The new programme will enable customers combating cancer to receive professional medical services and caring support on the road to recovery.
Ken Lau, FWD Managing Director of Greater China and Hong Kong Chief Executive Officer
, said "In view of rising rates of cancer diagnosis and high cost of cancer treatments in Hong Kong, cancer protection is one of the key considerations of the general public when purchasing medical and critical illness plans in the market (Note 1). To address the immense demand for better cancer protection, FWD has enhanced the protection benefits and strengthened our medical support and rehabilitation services to support customers diagnosed with cancer to overcome health challenges along the recovery. FWD and HKSH share the common belief to safeguard the health of our customers. With quality service and excellent care supported by HKSH, we believe this strategic partnership would bring a more comprehensive, professional medical service to our customers diagnosed with cancer.”
Dr. Walton Li, Chief Executive Officer of HKSH Medical Group cum Medical Superintendent of Hong Kong Sanatorium & Hospital
, said "HKSH attaches great importance to cancer management services. At the HKSH Cancer Centre we offer comprehensive one-stop cancer medical service with good patient experience. Our collaboration with FWD aims to serve cancer patients with timely and quality second medical opinion and rehabilitation plan consulting services.”
Comprehensive cancer service covering cancer assessment and rehabilitation planning consultation
FWD understands the varying needs of cancer patients in their treatment journey. Therefore, the collaboration with HKSH to launch a comprehensive personalised medical consultation services (Note 2) provides the following exclusive services to customers diagnosed with cancer:
1) Free second medical opinion service: Doctors from HKSH Cancer Centre to provide second opinion services, including report assessment, personalised treatment recommendations and budget, offering professional medical advice for future treatment.
2) Personalised case planning consultation: Doctor from HKSH’s Department of Physical Medicine & Rehabilitation to provide personalised rehabilitation planning consultation for cancer patients to help them improve their quality of life. Building on FWD’s pioneering rehabilitation programme Life Enrichment Program, this service is also suitable for insured persons with history of heart attack or stroke.
3) Tailored rehabilitation plan recommendations: A strong rehabilitation team, comprising dietitians, physiotherapists and clinical psychologists to comprehensively assess the physical and psychological needs of patients recovering from cancer and provide practical advice.
Kelvin Yu, Chief Product Officer of FWD Hong Kong and Macau
, said: "FWD continues to strengthen its insurance products to meet different protection needs. Through this strategic cooperation with HKSH, we provide customers diagnosed with cancer with not only financial protection, but also medical services that cover different areas of cancer treatment process. We aim to mitigate their concern of treatment arrangement to facilitate a better focus on recuperation.”
Dr. Joseph Chan, Chief Medical Officer of HKSH Medical Group cum Deputy Medical Superintendent of Hong Kong Sanatorium & Hospital
, said: "Cancer is a complicated disease and patients may have individual needs from diagnosis, treatment to recovery. Equipped with advanced medical technologies, HKSH and its team of healthcare professionals will provide the best care to our patients. Through the unique rehabilitation consultation service under the programme, patients suffering from adverse effects of treatment after recovery such as pain, muscle loss and lymphedema will get assistance they needed most.”
Note 1: According to FWD ’s 2017 and 2018 claims reports, cancer accounted for 80.1% and 76.6% of critical illness compensation respectively
Note 2: The abovementioned services are applicable to designated FWD individual medical and critical illness plans, and subject to terms and conditions, please refer to the relevant flyer for details. Please refer to the respective policy’s policy documents for the scope of eligible cancer.
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